Brant Road & Springcliffe Surgery, Lincoln: patient reviews and CQC rating
Brant Road & Springcliffe Surgery is a GP practice in Lincoln with 8,783 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Lincolnshire: 74%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 3.2 full-time-equivalent qualified GPs, or 2,711 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brant Road & Springcliffe Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 73%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 48%, against 57% across England. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 20th of the 25 practices in Lincoln with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (81%). 89 patients answered the survey (response rate 25%).
| Survey question | Brant Road & Springcliffe Surgery | Lincolnshire | England |
|---|---|---|---|
| Overall experience good | 71% | 74% | 77% |
| Easy to contact by phone | 48% | 54% | 57% |
| Easy to contact via the website | 73% | 58% | 58% |
| Easy to contact via the NHS App | 58% | 53% | 54% |
| Reception team helpful | 77% | 85% | 85% |
| Last contact good | 66% | 71% | 73% |
| Wait for appointment about right | 80% | 72% | 69% |
| Listened to well | 87% | 85% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 85% | 90% | 90% |
CQC's overall rating for Brant Road & Springcliffe Surgery is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,783 patients were registered at Brant Road & Springcliffe Surgery in September 2026, down 1.8% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 2,711 patients per GP, more than the England figure of 2,171 and Lincolnshire's 2,503. The practice also has 4.2 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 5.1 |
| August 2024 | 3.2 | 4.9 |
| August 2025 | 3.2 | 5.4 |
| August 2026 | 3.2 | 6.4 |
From June 2026 to August 2026 the practice recorded 3,550 appointments a month, or 404 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 30% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
25% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Brant Road & Springcliffe Surgery | Lincolnshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 404 | 600 | 510 |
| Face to face | 68% | 65% | 63% |
| Same day as booked | 30% | 44% | 45% |
| More than 28 days after booking | 9% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.6% against 0.8%), heart failure (1.7% against 1.1%) and palliative or supportive care needs (0.9% against 0.6%). The practice's patients live in areas with an average deprivation score of 21.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.3 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.5% | 15.2% |
| Depression | 18+ yrs | 16.4% | 14.3% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Dementia | All ages | 1.6% | 0.8% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Palliative care | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
Brant Road & Springcliffe Surgery, 291 Brant Road, Lincoln, LN5 9AB. Phone: 01522 724411. Website: www.brantroadsurgery.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Heath Surgery | 1.7 km | 89% |
| Boultham Park Medical Practice | 2.5 km | 81% |
| Richmond Medical Centre | 2.7 km | 84% |
| Portland Medical Practice | 4.0 km | 57% |
| Birchwood Medical Practice | 4.4 km | 92% |
- Branston & Heighington Family Practice (63% overall experience good)
- Church Walk Surgery (84% overall experience good)
- Cliff Villages Medical Practice (60% overall experience good)
- The Bassingham Surgery (88% overall experience good)
- The Heath Surgery (89% overall experience good)
- Washingborough Family Practice (91% overall experience good)
How do patients rate Brant Road & Springcliffe Surgery?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Brant Road & Springcliffe Surgery as good, against 77% across England. 48% found it easy to get through by phone.
How many patients are registered at Brant Road & Springcliffe Surgery?
8,783 patients were registered in September 2026, down 1.8% on a year earlier.
What is Brant Road & Springcliffe Surgery's CQC rating?
Good overall, published in June 2016.
How many GPs does Brant Road & Springcliffe Surgery have?
3.2 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,711 patients per GP against 2,171 across England.
Are appointments at Brant Road & Springcliffe Surgery face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brant Road & Springcliffe Surgery's phone number?
01522 724411.