Cliff Villages Medical Practice, Lincoln: patient reviews and CQC rating
Cliff Villages Medical Practice is a GP practice in Lincoln with 8,450 registered patients (September 2026). In the 2026 GP Patient Survey, 60% of its patients described their overall experience as good, below the England figure of 77% (Lincolnshire: 74%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 0.6 full-time-equivalent qualified GPs, or 15,212 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cliff Villages Medical Practice
Its best result against England is the share who said their needs were met at their last appointment: 93%, against 90% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 20%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 23rd of the 25 practices in Lincoln with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 23 points lower than in 2025 (83%). 129 patients answered the survey (response rate 48%).
| Survey question | Cliff Villages Medical Practice | Lincolnshire | England |
|---|---|---|---|
| Overall experience good | 60% | 74% | 77% |
| Easy to contact by phone | 36% | 54% | 57% |
| Easy to contact via the website | 32% | 58% | 58% |
| Easy to contact via the NHS App | 20% | 53% | 54% |
| Reception team helpful | 72% | 85% | 85% |
| Last contact good | 55% | 71% | 73% |
| Wait for appointment about right | 48% | 72% | 69% |
| Listened to well | 82% | 85% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 93% | 90% | 90% |
In the Friends and Family Test for July 2026, 72% of 129 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cliff Villages Medical Practice is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,450 patients were registered at Cliff Villages Medical Practice in September 2026, down 6.6% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 0.6 full-time-equivalent qualified GPs, there are 15,212 patients per GP, more than the England figure of 2,171 and Lincolnshire's 2,503. The practice also has 4.4 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 3.9 | 3.9 |
| August 2025 | 3.9 | 3.9 |
| August 2026 | 0.6 | 0.6 |
From June 2026 to August 2026 the practice recorded 4,239 appointments a month, or 502 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 23% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
22% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Cliff Villages Medical Practice | Lincolnshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 502 | 600 | 510 |
| Face to face | 82% | 65% | 63% |
| Same day as booked | 23% | 44% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.3% against 0.8%), atrial fibrillation (3.4% against 2.2%) and coronary heart disease (4.0% against 3.0%). It has a lower share for osteoporosis (0.3% against 1.2%), a learning disability (0.2% against 0.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 10.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.5% | 15.2% |
| Depression | 18+ yrs | 13.3% | 14.3% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.2% | 74.9% |
Cliff Villages Medical Practice, Grantham Road, Navenby, Lincoln, LN5 0JJ. Phone: 07802 658585.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Bassingham Surgery | 7.9 km | 88% |
| Church Walk Surgery | 9.1 km | 84% |
| Brant Road & Springcliffe Surgery | 9.7 km | 71% |
| The Heath Surgery | 10.4 km | 89% |
| Ruskington Medical Practice | 10.4 km | 68% |
- Branston & Heighington Family Practice (63% overall experience good)
- Brant Road & Springcliffe Surgery (71% overall experience good)
- Church Walk Surgery (84% overall experience good)
- The Bassingham Surgery (88% overall experience good)
- The Heath Surgery (89% overall experience good)
- Washingborough Family Practice (91% overall experience good)
How do patients rate Cliff Villages Medical Practice?
In the 2026 GP Patient Survey, 60% of patients described their overall experience of Cliff Villages Medical Practice as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at Cliff Villages Medical Practice?
8,450 patients were registered in September 2026, down 6.6% on a year earlier.
What is Cliff Villages Medical Practice's CQC rating?
Good overall, published in March 2017.
How many GPs does Cliff Villages Medical Practice have?
0.6 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 15,212 patients per GP against 2,171 across England.
Are appointments at Cliff Villages Medical Practice face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cliff Villages Medical Practice's phone number?
07802 658585.