The Heath Surgery, Lincoln: patient reviews and CQC rating
The Heath Surgery is a GP practice in Lincoln with 6,083 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Lincolnshire: 74%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 1.1 full-time-equivalent qualified GPs, or 5,775 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Heath Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 87%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 68%, against 69% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 6th of the 25 practices in Lincoln with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (80%). 86 patients answered the survey (response rate 26%).
| Survey question | The Heath Surgery | Lincolnshire | England |
|---|---|---|---|
| Overall experience good | 89% | 74% | 77% |
| Easy to contact by phone | 80% | 54% | 57% |
| Easy to contact via the website | 64% | 58% | 58% |
| Easy to contact via the NHS App | 87% | 53% | 54% |
| Reception team helpful | 98% | 85% | 85% |
| Last contact good | 89% | 71% | 73% |
| Wait for appointment about right | 68% | 72% | 69% |
| Listened to well | 88% | 85% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 92% | 90% | 90% |
In the Friends and Family Test for July 2026, 100% of 43 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Heath Surgery is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,083 patients were registered at The Heath Surgery in September 2026, almost the same as a year earlier.
20% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 5,775 patients per GP, more than the England figure of 2,171 and Lincolnshire's 2,503. The practice also has 4.2 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 2,820 appointments a month, or 464 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 49% took place on the day they were booked and 22% more than 28 days after booking (England: 45% and 5%).
13% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Heath Surgery | Lincolnshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 464 | 600 | 510 |
| Face to face | 62% | 65% | 63% |
| Same day as booked | 49% | 44% | 45% |
| More than 28 days after booking | 22% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.2% against 4.6%) and asthma (8.0% against 6.6%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 12.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.9% | 14.3% |
| High blood pressure | All ages | 16.0% | 15.2% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| COPD | All ages | 1.8% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.2% | 74.9% |
The Heath Surgery, London Road, Bracebridge Heath, Lincoln, LN4 2LA. Phone: 01522 516870. Website: www.southparkandheathsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brant Road & Springcliffe Surgery | 1.7 km | 71% |
| Boultham Park Medical Practice | 2.3 km | 81% |
| Portland Medical Practice | 3.0 km | 57% |
| Brayford Medical Practice | 3.8 km | 76% |
| Abbey Medical Practice | 3.8 km | 78% |
- Branston & Heighington Family Practice (63% overall experience good)
- Brant Road & Springcliffe Surgery (71% overall experience good)
- Church Walk Surgery (84% overall experience good)
- Cliff Villages Medical Practice (60% overall experience good)
- The Bassingham Surgery (88% overall experience good)
- Washingborough Family Practice (91% overall experience good)
How do patients rate The Heath Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of The Heath Surgery as good, above the England figure of 77%. 80% found it easy to get through by phone.
How many patients are registered at The Heath Surgery?
6,083 patients were registered in September 2026, up 0.4% on a year earlier.
What is The Heath Surgery's CQC rating?
Good overall, published in March 2017.
How many GPs does The Heath Surgery have?
1.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 5,775 patients per GP against 2,171 across England.
Are appointments at The Heath Surgery face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Heath Surgery's phone number?
01522 516870.