Richmond Medical Centre, Lincoln: patient reviews and CQC rating
Richmond Medical Centre is a GP practice in Lincoln with 19,011 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Lincolnshire: 74%). The Care Quality Commission rates it Requires Improvement overall, in a report published in February 2024. It has 5.7 full-time-equivalent qualified GPs, or 3,363 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Richmond Medical Centre
Its best result against England is the share who described their last contact with the practice as good: 88%, above the England figure of 73%. Its weakest is the share who found it easy to get through to the practice by phone: 50%, against 57% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 11th of the 25 practices in Lincoln with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (73%). 103 patients answered the survey (response rate 33%).
| Survey question | Richmond Medical Centre | Lincolnshire | England |
|---|---|---|---|
| Overall experience good | 84% | 74% | 77% |
| Easy to contact by phone | 50% | 54% | 57% |
| Easy to contact via the website | 66% | 58% | 58% |
| Easy to contact via the NHS App | 66% | 53% | 54% |
| Reception team helpful | 94% | 85% | 85% |
| Last contact good | 88% | 71% | 73% |
| Wait for appointment about right | 84% | 72% | 69% |
| Listened to well | 95% | 85% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 94% | 90% | 90% |
In the Friends and Family Test for July 2026, 92% of 173 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Richmond Medical Centre is Requires Improvement, published in February 2024. 2 key questions are rated differently: Safe Inadequate and Caring Good. Its previous overall rating was Inadequate (October 2023).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
19,011 patients were registered at Richmond Medical Centre in September 2026, up 1.8% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 3,363 patients per GP, more than the England figure of 2,171 and Lincolnshire's 2,503. The practice also has 4.0 nurses and 6.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.5 | 9.8 |
| August 2024 | 5.5 | 9.5 |
| August 2025 | 4.7 | 6.7 |
| August 2026 | 5.7 | 8.9 |
From June 2026 to August 2026 the practice recorded 8,489 appointments a month, or 447 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 34% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Richmond Medical Centre | Lincolnshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 447 | 600 | 510 |
| Face to face | 79% | 65% | 63% |
| Same day as booked | 34% | 44% | 45% |
| More than 28 days after booking | 6% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.6% against 0.6%), osteoporosis (3.0% against 1.2%) and chronic kidney disease (9.7% against 4.6%). The practice's patients live in areas with an average deprivation score of 10.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.5 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.8% | 14.3% |
| High blood pressure | All ages | 17.3% | 15.2% |
| Chronic kidney disease | 18+ yrs | 9.7% | 4.6% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Osteoporosis | 50+ yrs | 3.0% | 1.2% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| COPD | All ages | 2.6% | 1.9% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Palliative care | All ages | 1.6% | 0.6% |
| Heart failure | All ages | 1.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.8% | 74.9% |
99% of the practice's patients live in the LN6 postcode district. 90% live in North Kesteven, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| LN6 | 18,789 | 99% |
Richmond Medical Centre, Moor Lane, North Hykeham, Lincoln, LN6 9AY. Phone: 01522 500240. Website: www.richmondmedicalcentre.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brant Road & Springcliffe Surgery | 2.7 km | 71% |
| Birchwood Medical Practice | 3.2 km | 92% |
| The Woodland Medical Practice | 3.2 km | 80% |
| Boultham Park Medical Practice | 3.6 km | 81% |
| The Heath Surgery | 4.2 km | 89% |
- Birchwood Medical Practice (92% overall experience good)
- Boultham Park Medical Practice (81% overall experience good)
- The Woodland Medical Practice (80% overall experience good)
How do patients rate Richmond Medical Centre?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Richmond Medical Centre as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Richmond Medical Centre?
19,011 patients were registered in September 2026, up 1.8% on a year earlier.
What is Richmond Medical Centre's CQC rating?
Requires Improvement overall, published in February 2024.
How many GPs does Richmond Medical Centre have?
5.7 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 3,363 patients per GP against 2,171 across England.
Are appointments at Richmond Medical Centre face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Richmond Medical Centre's phone number?
01522 500240.