The New Folly Surgery, Ingatestone: patient reviews and CQC rating
The New Folly Surgery is a GP practice in Ingatestone with 7,259 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 2.3 full-time-equivalent qualified GPs, or 3,093 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The New Folly Surgery
Its best result against England is the share who said the healthcare professional was good at listening to them: 88%, against 87% across England. Its weakest is the share who found it easy to get through to the practice by phone: 28%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
28% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (73%). 128 patients answered the survey (response rate 35%).
| Survey question | The New Folly Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 66% | 74% | 77% |
| Easy to contact by phone | 28% | 50% | 57% |
| Easy to contact via the website | 58% | 56% | 58% |
| Easy to contact via the NHS App | 48% | 51% | 54% |
| Reception team helpful | 66% | 83% | 85% |
| Last contact good | 68% | 70% | 73% |
| Wait for appointment about right | 65% | 70% | 69% |
| Listened to well | 88% | 84% | 87% |
| Treated with care and concern | 79% | 83% | 86% |
| Confidence and trust in the clinician | 91% | 91% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 119 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The New Folly Surgery is Good, published in November 2016. All 5 key questions are rated Good. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,259 patients were registered at The New Folly Surgery in September 2026, up 1.1% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 3,093 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 1.2 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 2.6 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.3 | 3.5 |
From June 2026 to August 2026 the practice recorded 3,457 appointments a month, or 476 per 1,000 registered patients (England: 510). 92% were face to face (England: 63%). 48% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The New Folly Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 476 | 480 | 510 |
| Face to face | 92% | 69% | 63% |
| Same day as booked | 48% | 45% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.7% against 4.6%), asthma (8.6% against 6.6%) and atrial fibrillation (2.8% against 2.2%). It has a lower share for diabetes (6.0% against 7.9%). The practice's patients live in areas with an average deprivation score of 11.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.8 years for women and 82.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.8% | 15.2% |
| Depression | 18+ yrs | 15.3% | 14.3% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.5% | 74.9% |
The New Folly Surgery, Bell Mead, High Street, Ingatestone, CM4 0FA. Phone: 01277 352224. Website: www.thenewfollysurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Queens Park Surgery | 4.1 km | 83% |
| Stock Surgery | 4.4 km | 91% |
| Billericay Medical Practice | 5.0 km | 78% |
| The New Surgery | 5.0 km | 78% |
| Western Road Surgery | 5.2 km | 84% |
- Beechwood Surgery (79% overall experience good)
- Deal Tree Health Centre (88% overall experience good)
- Dr S Neill and Partners (83% overall experience good)
- Rockleigh Court Surgery (68% overall experience good)
- The Highwood Surgery (93% overall experience good)
- The New Surgery (75% overall experience good)
- The Tile House Partnership (81% overall experience good)
How do patients rate The New Folly Surgery?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of The New Folly Surgery as good, below the England figure of 77%. 28% found it easy to get through by phone.
How many patients are registered at The New Folly Surgery?
7,259 patients were registered in September 2026, up 1.1% on a year earlier.
What is The New Folly Surgery's CQC rating?
Good overall, published in November 2016.
How many GPs does The New Folly Surgery have?
2.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,093 patients per GP against 2,171 across England.
Are appointments at The New Folly Surgery face to face?
92% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The New Folly Surgery's phone number?
01277 352224.