The New Surgery, Brentwood: patient reviews and CQC rating
The New Surgery is a GP practice in Brentwood with 13,252 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 3.2 full-time-equivalent qualified GPs, or 4,113 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The New Surgery
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 98%, above the England figure of 93%. Its weakest is the share who said the wait for their last appointment was about right: 58%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 6th of the 7 practices in Brentwood with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (66%). 116 patients answered the survey (response rate 27%).
| Survey question | The New Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 75% | 74% | 77% |
| Easy to contact by phone | 50% | 50% | 57% |
| Easy to contact via the website | 55% | 56% | 58% |
| Easy to contact via the NHS App | 57% | 51% | 54% |
| Reception team helpful | 78% | 83% | 85% |
| Last contact good | 73% | 70% | 73% |
| Wait for appointment about right | 58% | 70% | 69% |
| Listened to well | 87% | 84% | 87% |
| Treated with care and concern | 90% | 83% | 86% |
| Confidence and trust in the clinician | 98% | 91% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 30 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The New Surgery is Good, published in August 2016. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,252 patients were registered at The New Surgery in September 2026, down 3.7% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 4,113 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 3.4 nurses and 3.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 4.9 |
| August 2024 | 3.3 | 6.3 |
| August 2025 | 3.8 | 3.8 |
| August 2026 | 3.2 | 3.2 |
From June 2026 to August 2026 the practice recorded 5,251 appointments a month, or 396 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 50% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The New Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 396 | 480 | 510 |
| Face to face | 62% | 69% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 10% | 5% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for epilepsy (1.2% against 0.8%) and atrial fibrillation (2.7% against 2.2%). It has a lower share for osteoporosis (0.2% against 1.2%), peripheral arterial disease (0.3% against 0.6%) and depression (9.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 13.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.6% | 15.2% |
| Depression | 18+ yrs | 9.0% | 14.3% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.7% | 74.9% |
The New Surgery, 8 Shenfield Road, Brentwood, CM15 8AB. Phone: 01277 218393. Website: www.thenewsurgery-brentwood.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Tile House Partnership | 0.1 km | 81% |
| The Highwood Surgery | 0.9 km | 93% |
| Rockleigh Court Surgery | 1.7 km | 68% |
| Beechwood Surgery | 1.8 km | 79% |
| Dr S Neill and Partners | 2.0 km | 83% |
- Beechwood Surgery (79% overall experience good)
- Deal Tree Health Centre (88% overall experience good)
- Dr S Neill and Partners (83% overall experience good)
- Rockleigh Court Surgery (68% overall experience good)
- The Highwood Surgery (93% overall experience good)
- The New Folly Surgery (66% overall experience good)
- The Tile House Partnership (81% overall experience good)
How do patients rate The New Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of The New Surgery as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at The New Surgery?
13,252 patients were registered in September 2026, down 3.7% on a year earlier.
What is The New Surgery's CQC rating?
Good overall, published in August 2016.
How many GPs does The New Surgery have?
3.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 4,113 patients per GP against 2,171 across England.
Are appointments at The New Surgery face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The New Surgery's phone number?
01277 218393.