Dr S Neill and Partners, Brentwood: patient reviews and CQC rating
Dr S Neill and Partners is a GP practice in Brentwood with 13,320 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in May 2016. It has 7.1 full-time-equivalent qualified GPs, or 1,885 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr S Neill and Partners
Its best result against England is the share who said their needs were met at their last appointment: 96%, above the England figure of 90%. Its weakest is the share who found it easy to contact the practice through its website: 33%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 3rd of the 7 practices in Brentwood with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (76%). 102 patients answered the survey (response rate 31%).
| Survey question | Dr S Neill and Partners | Essex | England |
|---|---|---|---|
| Overall experience good | 83% | 74% | 77% |
| Easy to contact by phone | 51% | 50% | 57% |
| Easy to contact via the website | 33% | 56% | 58% |
| Easy to contact via the NHS App | 42% | 51% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 66% | 70% | 73% |
| Wait for appointment about right | 52% | 70% | 69% |
| Listened to well | 87% | 84% | 87% |
| Treated with care and concern | 86% | 83% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 96% | 89% | 90% |
CQC's overall rating for Dr S Neill and Partners is Good, published in May 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,320 patients were registered at Dr S Neill and Partners in September 2026, down 0.8% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 7.1 full-time-equivalent qualified GPs, there are 1,885 patients per GP, fewer than the England figure of 2,171 and Essex's 2,514. The practice also has 2.5 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.1 | 7.1 |
| August 2024 | 7.1 | 7.1 |
| August 2025 | 7.1 | 7.1 |
| August 2026 | 7.1 | 7.1 |
From June 2026 to August 2026 the practice recorded 4,434 appointments a month, or 333 per 1,000 registered patients (England: 510). 99% were face to face (England: 63%). 30% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Dr S Neill and Partners | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 333 | 480 | 510 |
| Face to face | 99% | 69% | 63% |
| Same day as booked | 30% | 45% | 45% |
| More than 28 days after booking | 6% | 5% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), peripheral arterial disease (0.1% against 0.6%) and depression (5.1% against 14.3%). The practice's patients live in areas with an average deprivation score of 7.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.7 years for women and 81.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.4% | 15.2% |
| Diabetes | 17+ yrs | 5.6% | 7.9% |
| Depression | 18+ yrs | 5.1% | 14.3% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| COPD | All ages | 0.8% | 1.9% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.2% | 74.9% |
Dr S Neill and Partners, The Surgery, Mount Avenue, Shenfield, Hutton, Brentwood, CM13 2NL. Phone: 01277 283180. Website: www.mountavenuesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rockleigh Court Surgery | 0.3 km | 68% |
| The Tile House Partnership | 1.9 km | 81% |
| The New Surgery | 2.0 km | 75% |
| The Highwood Surgery | 2.5 km | 93% |
| Beechwood Surgery | 3.6 km | 79% |
- Beechwood Surgery (79% overall experience good)
- Deal Tree Health Centre (88% overall experience good)
- Rockleigh Court Surgery (68% overall experience good)
- The Highwood Surgery (93% overall experience good)
- The New Folly Surgery (66% overall experience good)
- The New Surgery (75% overall experience good)
- The Tile House Partnership (81% overall experience good)
How do patients rate Dr S Neill and Partners?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Dr S Neill and Partners as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at Dr S Neill and Partners?
13,320 patients were registered in September 2026, down 0.8% on a year earlier.
What is Dr S Neill and Partners's CQC rating?
Good overall, published in May 2016.
How many GPs does Dr S Neill and Partners have?
7.1 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,885 patients per GP against 2,171 across England.
Are appointments at Dr S Neill and Partners face to face?
99% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr S Neill and Partners's phone number?
01277 283180.