Queens Park Surgery, Billericay: patient reviews and CQC rating
Queens Park Surgery is a GP practice in Billericay with 5,057 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in November 2017. It has 2.4 full-time-equivalent qualified GPs, or 2,095 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Queens Park Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 83%, above the England figure of 58%. Its weakest is the share who said they were treated with care and concern: 81%, against 86% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 5 practices in Billericay with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (75%). 120 patients answered the survey (response rate 33%).
| Survey question | Queens Park Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 83% | 74% | 77% |
| Easy to contact by phone | 70% | 50% | 57% |
| Easy to contact via the website | 83% | 56% | 58% |
| Easy to contact via the NHS App | 70% | 51% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 90% | 70% | 73% |
| Wait for appointment about right | 89% | 70% | 69% |
| Listened to well | 88% | 84% | 87% |
| Treated with care and concern | 81% | 83% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 96% | 89% | 90% |
CQC's overall rating for Queens Park Surgery is Good, published in November 2017. All 5 key questions are rated Good. It held the same rating in the report before (May 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,057 patients were registered at Queens Park Surgery in September 2026, almost the same as a year earlier.
18% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 2,095 patients per GP, close to the England figure of 2,171 and Essex's 2,514. The practice also has 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.4 | 2.4 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 2.4 | 2.4 |
From June 2026 to August 2026 the practice recorded 2,193 appointments a month, or 434 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 69% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
69% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Queens Park Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 434 | 480 | 510 |
| Face to face | 60% | 69% | 63% |
| Same day as booked | 69% | 45% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 1% | 3% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), a learning disability (0.2% against 0.6%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 9.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.7 years for women and 82.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.5% | 15.2% |
| Depression | 18+ yrs | 10.2% | 14.3% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Diabetes | 17+ yrs | 5.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.7% | 74.9% |
Queens Park Surgery, 24 The Pantiles, Billericay, CM12 0UA. Phone: 01277 626446. Website: www.queensparksurgery.or.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Billericay Medical Practice | 0.9 km | 78% |
| The New Surgery | 0.9 km | 78% |
| Western Road Surgery | 1.1 km | 84% |
| Dr Reshma Rasheed | 1.6 km | 43% |
| Stock Surgery | 3.9 km | 91% |
- Billericay Medical Practice (78% overall experience good)
- Dr Reshma Rasheed (43% overall experience good)
- The New Surgery (78% overall experience good)
- Western Road Surgery (84% overall experience good)
How do patients rate Queens Park Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Queens Park Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Queens Park Surgery?
5,057 patients were registered in September 2026, down 0.4% on a year earlier.
What is Queens Park Surgery's CQC rating?
Good overall, published in November 2017.
How many GPs does Queens Park Surgery have?
2.4 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,095 patients per GP against 2,171 across England.
Are appointments at Queens Park Surgery face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Queens Park Surgery's phone number?
01277 626446.