The New Surgery, Billericay: patient reviews and CQC rating
The New Surgery is a GP practice in Billericay with 6,749 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2022. It has 2.0 full-time-equivalent qualified GPs, or 3,330 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The New Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 84%, above the England figure of 69%. Its weakest is the share who said the healthcare professional was good at listening to them: 77%, below the England figure of 87%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 5 practices in Billericay with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (79%). 89 patients answered the survey (response rate 30%).
| Survey question | The New Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 78% | 74% | 77% |
| Easy to contact by phone | 54% | 50% | 57% |
| Easy to contact via the website | 54% | 56% | 58% |
| Easy to contact via the NHS App | 50% | 51% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 66% | 70% | 73% |
| Wait for appointment about right | 84% | 70% | 69% |
| Listened to well | 77% | 84% | 87% |
| Treated with care and concern | 79% | 83% | 86% |
| Confidence and trust in the clinician | 84% | 91% | 93% |
| Needs met | 85% | 89% | 90% |
CQC's overall rating for The New Surgery is Good, published in December 2022. All 5 key questions are rated Good. It held the same rating in the report before (February 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,749 patients were registered at The New Surgery in September 2026, down 1.2% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 3,330 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 0.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 1.2 | 1.2 |
| August 2025 | 1.4 | 1.4 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 3,005 appointments a month, or 445 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 67% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | The New Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 445 | 480 | 510 |
| Face to face | 59% | 69% | 63% |
| Same day as booked | 67% | 45% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 1% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.6% against 4.6%) and high blood pressure (19.2% against 15.2%). It has a lower share for osteoporosis (0.4% against 1.2%), a learning disability (0.3% against 0.6%) and COPD (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 11.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.1 years for women and 82.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.2% | 15.2% |
| Depression | 18+ yrs | 9.4% | 14.3% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
The New Surgery, 27 Stock Road, Billericay, CM12 0AH. Phone: 01277 633144.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Billericay Medical Practice | 0.1 km | 78% |
| Western Road Surgery | 0.4 km | 84% |
| Dr Reshma Rasheed | 0.8 km | 43% |
| Queens Park Surgery | 0.9 km | 83% |
| Stock Surgery | 4.3 km | 91% |
- Billericay Medical Practice (78% overall experience good)
- Dr Reshma Rasheed (43% overall experience good)
- Queens Park Surgery (83% overall experience good)
- Western Road Surgery (84% overall experience good)
How do patients rate The New Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of The New Surgery as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at The New Surgery?
6,749 patients were registered in September 2026, down 1.2% on a year earlier.
What is The New Surgery's CQC rating?
Good overall, published in December 2022.
How many GPs does The New Surgery have?
2.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,330 patients per GP against 2,171 across England.
Are appointments at The New Surgery face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The New Surgery's phone number?
01277 633144.