Western Road Surgery, Billericay: patient reviews and CQC rating
Western Road Surgery is a GP practice in Billericay with 13,067 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in May 2015. It has 5.8 full-time-equivalent qualified GPs, or 2,269 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Western Road Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 78%, above the England figure of 58%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 88%, against 93% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 1st of the 5 practices in Billericay with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (90%). 107 patients answered the survey (response rate 33%).
| Survey question | Western Road Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 84% | 74% | 77% |
| Easy to contact by phone | 68% | 50% | 57% |
| Easy to contact via the website | 78% | 56% | 58% |
| Easy to contact via the NHS App | 66% | 51% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 83% | 70% | 73% |
| Wait for appointment about right | 76% | 70% | 69% |
| Listened to well | 83% | 84% | 87% |
| Treated with care and concern | 82% | 83% | 86% |
| Confidence and trust in the clinician | 88% | 91% | 93% |
| Needs met | 92% | 89% | 90% |
CQC's overall rating for Western Road Surgery is Good, published in May 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,067 patients were registered at Western Road Surgery in September 2026, up 1.6% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 5.8 full-time-equivalent qualified GPs, there are 2,269 patients per GP, close to the England figure of 2,171 and Essex's 2,514. The practice also has 3.8 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.8 | 4.8 |
| August 2024 | 5.8 | 7.7 |
| August 2025 | 5.8 | 9.0 |
| August 2026 | 5.8 | 6.8 |
From June 2026 to August 2026 the practice recorded 4,618 appointments a month, or 353 per 1,000 registered patients (England: 510). 91% were face to face (England: 63%). 34% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
73% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Western Road Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 353 | 480 | 510 |
| Face to face | 91% | 69% | 63% |
| Same day as booked | 34% | 45% | 45% |
| More than 28 days after booking | 4% | 5% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for stroke or TIA (2.3% against 1.9%). It has a lower share for osteoporosis (0.2% against 1.2%), a learning disability (0.3% against 0.6%) and serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 6.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.4 years for women and 82.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.2% | 15.2% |
| Depression | 18+ yrs | 12.8% | 14.3% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Diabetes | 17+ yrs | 5.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| COPD | All ages | 1.2% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.9% | 74.9% |
Western Road Surgery, 41 Western Road, Billericay, CM12 9DX. Phone: 01277 658117. Website: www.westernroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The New Surgery | 0.4 km | 78% |
| Dr Reshma Rasheed | 0.5 km | 43% |
| Billericay Medical Practice | 0.6 km | 78% |
| Queens Park Surgery | 1.1 km | 83% |
| Stock Surgery | 4.8 km | 91% |
- Billericay Medical Practice (78% overall experience good)
- Dr Reshma Rasheed (43% overall experience good)
- Queens Park Surgery (83% overall experience good)
- The New Surgery (78% overall experience good)
How do patients rate Western Road Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Western Road Surgery as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at Western Road Surgery?
13,067 patients were registered in September 2026, up 1.6% on a year earlier.
What is Western Road Surgery's CQC rating?
Good overall, published in May 2015.
How many GPs does Western Road Surgery have?
5.8 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,269 patients per GP against 2,171 across England.
Are appointments at Western Road Surgery face to face?
91% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Western Road Surgery's phone number?
01277 658117.