Dr Reshma Rasheed, Billericay: patient reviews and CQC rating
Dr Reshma Rasheed is a GP practice in Billericay with 4,164 registered patients (September 2026). In the 2026 GP Patient Survey, 43% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 2.2 full-time-equivalent qualified GPs, or 1,893 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Reshma Rasheed
Its result closest to England is the share who found it easy to contact the practice through its website: 54%, against 58% across England. Its weakest is the share who described their overall experience of the practice as good: 43%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 5th of the 5 practices in Billericay with 50 or more responses. 33% found it easy to get through by phone (England: 57%). The overall experience result is 29 points lower than in 2025 (72%). 115 patients answered the survey (response rate 29%).
| Survey question | Dr Reshma Rasheed | Essex | England |
|---|---|---|---|
| Overall experience good | 43% | 74% | 77% |
| Easy to contact by phone | 33% | 50% | 57% |
| Easy to contact via the website | 54% | 56% | 58% |
| Easy to contact via the NHS App | 43% | 51% | 54% |
| Reception team helpful | 73% | 83% | 85% |
| Last contact good | 46% | 70% | 73% |
| Wait for appointment about right | 46% | 70% | 69% |
| Listened to well | 71% | 84% | 87% |
| Treated with care and concern | 74% | 83% | 86% |
| Confidence and trust in the clinician | 80% | 91% | 93% |
| Needs met | 77% | 89% | 90% |
CQC's overall rating for Dr Reshma Rasheed is Good, published in March 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,164 patients were registered at Dr Reshma Rasheed in September 2026, down 13.8% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 1,893 patients per GP, fewer than the England figure of 2,171 and Essex's 2,514. The practice also has 0.2 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 2.5 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 2.2 | 2.2 |
| August 2026 | 2.2 | 2.2 |
From June 2026 to August 2026 the practice recorded 11,042 appointments a month, or 2,652 per 1,000 registered patients (England: 510). 8% were face to face (England: 63%). 60% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
5% were with a GP rather than another member of the practice team. 0% of booked patients did not attend.
| Measure | Dr Reshma Rasheed | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 2,652 | 480 | 510 |
| Face to face | 8% | 69% | 63% |
| Same day as booked | 60% | 45% | 45% |
| More than 28 days after booking | 6% | 5% | 5% |
| Did not attend | 0% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (10.6% against 4.6%), dementia (1.4% against 0.8%) and heart failure (1.9% against 1.1%). It has a lower share for a learning disability (0.2% against 0.6%) and depression (7.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 13.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.8 years for women and 82.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.1% | 15.2% |
| Chronic kidney disease | 18+ yrs | 10.6% | 4.6% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Depression | 18+ yrs | 7.2% | 14.3% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Heart failure | All ages | 1.9% | 1.1% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.3% | 74.9% |
Dr Reshma Rasheed, The Chapel Street Surgery, 93 Chapel Street, Billericay, CM12 9LR. Phone: 0844 477 3945.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Western Road Surgery | 0.5 km | 84% |
| The New Surgery | 0.8 km | 78% |
| Billericay Medical Practice | 0.9 km | 78% |
| Queens Park Surgery | 1.6 km | 83% |
| Noakbridge Medical Centre | 4.4 km | 58% |
- Billericay Medical Practice (78% overall experience good)
- Queens Park Surgery (83% overall experience good)
- The New Surgery (78% overall experience good)
- Western Road Surgery (84% overall experience good)
How do patients rate Dr Reshma Rasheed?
In the 2026 GP Patient Survey, 43% of patients described their overall experience of Dr Reshma Rasheed as good, below the England figure of 77%. 33% found it easy to get through by phone.
How many patients are registered at Dr Reshma Rasheed?
4,164 patients were registered in September 2026, down 13.8% on a year earlier.
What is Dr Reshma Rasheed's CQC rating?
Good overall, published in March 2016.
How many GPs does Dr Reshma Rasheed have?
2.2 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,893 patients per GP against 2,171 across England.
Are appointments at Dr Reshma Rasheed face to face?
8% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Reshma Rasheed's phone number?
0844 477 3945.