Laurbel Surgery, Hull: patient reviews and CQC rating
Laurbel Surgery is a GP practice in Hull with 3,741 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 1.1 full-time-equivalent qualified GPs, or 3,262 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Laurbel Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 85%, above the England figure of 54%. Its weakest is the share who said their needs were met at their last appointment: 90%, against 90% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 9th of the 26 practices in Hull with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (85%). 109 patients answered the survey (response rate 31%).
| Survey question | Laurbel Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 79% | 79% | 77% |
| Easy to contact by phone | 82% | 59% | 57% |
| Easy to contact via the website | 62% | 62% | 58% |
| Easy to contact via the NHS App | 85% | 59% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 81% | 76% | 73% |
| Wait for appointment about right | 80% | 71% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 90% | 91% | 90% |
CQC's overall rating for Laurbel Surgery is Good, published in September 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,741 patients were registered at Laurbel Surgery in September 2026, up 2.3% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 3,262 patients per GP, more than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 0.4 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 1.2 | 1.2 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 1,333 appointments a month, or 356 per 1,000 registered patients (England: 510). 91% were face to face (England: 63%). 27% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Laurbel Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 356 | 559 | 510 |
| Face to face | 91% | 64% | 63% |
| Same day as booked | 27% | 43% | 45% |
| More than 28 days after booking | 14% | 6% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for high blood pressure (27.3% against 15.2%), COPD (3.1% against 1.9%) and coronary heart disease (4.9% against 3.0%). It has a lower share for osteoporosis (0.1% against 1.2%), serious mental illness (0.4% against 1.0%) and chronic kidney disease (2.9% against 4.6%). The practice's patients live in areas with an average deprivation score of 17.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 27.3% | 15.2% |
| Diabetes | 17+ yrs | 10.5% | 7.9% |
| Depression | 18+ yrs | 9.6% | 14.3% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Coronary heart disease | All ages | 4.9% | 3.0% |
| Cancer | All ages | 4.8% | 3.8% |
| COPD | All ages | 3.1% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.6% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Serious mental illness | All ages | 0.4% | 1.0% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 85.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 85.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.1% | 74.9% |
Laurbel Surgery, 14 Main Road, Bilton, Hull, HU11 4AR. Phone: 01482 814121. Website: www.laurbelsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr J A D Weir & Partners | 2.6 km | 76% |
| Park Health Care Centre | 2.8 km | 55% |
| Sutton Manor Surgery | 3.9 km | 87% |
| City Health Practice Limited - Southcoates Medical Centre | 4.1 km | 61% |
| Hull Family Practice | 4.3 km | 75% |
- Dr RK Awan and Partners (74% overall experience good)
- Dr Rajeev Raut (86% overall experience good)
- Goodheart Surgery (68% overall experience good)
- Kingston Health (Hull) (78% overall experience good)
How do patients rate Laurbel Surgery?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Laurbel Surgery as good, against 77% across England. 82% found it easy to get through by phone.
How many patients are registered at Laurbel Surgery?
3,741 patients were registered in September 2026, up 2.3% on a year earlier.
What is Laurbel Surgery's CQC rating?
Good overall, published in September 2017.
How many GPs does Laurbel Surgery have?
1.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,262 patients per GP against 2,171 across England.
Are appointments at Laurbel Surgery face to face?
91% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Laurbel Surgery's phone number?
01482 814121.