Goodheart Surgery, Hull: patient reviews and CQC rating
Goodheart Surgery is a GP practice in Hull with 6,342 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in May 2016. It has 2.8 full-time-equivalent qualified GPs, or 2,292 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Goodheart Surgery
Its best result against England is the share who said the healthcare professional was good at listening to them: 88%, against 87% across England. Its weakest is the share who found it easy to contact the practice through its website: 44%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 21st of the 26 practices in Hull with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (81%). 98 patients answered the survey (response rate 16%).
| Survey question | Goodheart Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 68% | 79% | 77% |
| Easy to contact by phone | 50% | 59% | 57% |
| Easy to contact via the website | 44% | 62% | 58% |
| Easy to contact via the NHS App | 47% | 59% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 67% | 76% | 73% |
| Wait for appointment about right | 65% | 71% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 88% | 91% | 90% |
CQC's overall rating for Goodheart Surgery is Good, published in May 2016. One key question is rated differently: Caring Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
6,342 patients were registered at Goodheart Surgery in September 2026, down 1.1% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 2,292 patients per GP, close to the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 1.2 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 3.8 |
| August 2024 | 1.0 | 2.1 |
| August 2025 | 1.0 | 2.1 |
| August 2026 | 2.8 | 3.8 |
From June 2026 to August 2026 the practice recorded 1,994 appointments a month, or 314 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 23% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Goodheart Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 314 | 559 | 510 |
| Face to face | 90% | 64% | 63% |
| Same day as booked | 23% | 43% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 6% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.6% against 1.9%), a learning disability (1.2% against 0.6%) and depression (24.2% against 14.3%). It has a lower share for osteoporosis (0.2% against 1.2%), chronic kidney disease (2.6% against 4.6%) and atrial fibrillation (1.5% against 2.2%). The practice's patients live in areas with an average deprivation score of 43.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.6 years for women and 75.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.2% | 14.3% |
| High blood pressure | All ages | 15.9% | 15.2% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| COPD | All ages | 4.6% | 1.9% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Cancer | All ages | 3.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Learning disability | All ages | 1.2% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.1% | 74.9% |
Goodheart Surgery, Bransholme Health Centre, Hull, HU7 4DW. Phone: 01482 823377. Website: www.goodheartsurgerybransholme.nhs.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| James Alexander Family Practice | 0.0 km | 80% |
| Sutton Manor Surgery | 0.4 km | 87% |
| Dr Rajeev Raut | 2.1 km | 86% |
| Haxby Group Hull | 2.6 km | 72% |
| Park Health Care Centre | 3.2 km | 55% |
- Dr RK Awan and Partners (74% overall experience good)
- Dr Rajeev Raut (86% overall experience good)
- Kingston Health (Hull) (78% overall experience good)
- Laurbel Surgery (79% overall experience good)
How do patients rate Goodheart Surgery?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Goodheart Surgery as good, below the England figure of 77%. 50% found it easy to get through by phone.
How many patients are registered at Goodheart Surgery?
6,342 patients were registered in September 2026, down 1.1% on a year earlier.
What is Goodheart Surgery's CQC rating?
Good overall, published in May 2016.
How many GPs does Goodheart Surgery have?
2.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,292 patients per GP against 2,171 across England.
Are appointments at Goodheart Surgery face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Goodheart Surgery's phone number?
01482 823377.