Haxby Group Hull, Hull: patient reviews and CQC rating
Haxby Group Hull is a GP practice in Hull with 39,132 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Outstanding overall, in a report published in April 2019.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Haxby Group Hull
Its best result against England is the share who found it easy to contact the practice through its website: 65%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 52%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 19th of the 26 practices in Hull with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (70%). 105 patients answered the survey (response rate 20%).
| Survey question | Haxby Group Hull | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 72% | 79% | 77% |
| Easy to contact by phone | 42% | 59% | 57% |
| Easy to contact via the website | 65% | 62% | 58% |
| Easy to contact via the NHS App | 44% | 59% | 54% |
| Reception team helpful | 77% | 86% | 85% |
| Last contact good | 68% | 76% | 73% |
| Wait for appointment about right | 52% | 71% | 69% |
| Listened to well | 82% | 88% | 87% |
| Treated with care and concern | 79% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 845 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Haxby Group Hull is Outstanding, published in April 2019. 3 key questions are rated differently: Safe Good, Caring Good and Responsive Good. Its previous overall rating was Good (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Outstanding |
39,132 patients were registered at Haxby Group Hull in September 2026, up 2.3% on a year earlier (England: down 1.1%).
From June 2026 to August 2026 the practice recorded 15,955 appointments a month, or 408 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 35% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Haxby Group Hull | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 408 | 559 | 510 |
| Face to face | 55% | 64% | 63% |
| Same day as booked | 35% | 43% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.8% against 1.9%), coronary heart disease (3.9% against 3.0%) and high blood pressure (18.7% against 15.2%). It has a lower share for chronic kidney disease (2.2% against 4.6%) and cancer (2.9% against 3.8%). The practice's patients live in areas with an average deprivation score of 30.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.2 years for women and 75.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.7% | 15.2% |
| Depression | 18+ yrs | 16.4% | 14.3% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Cancer | All ages | 2.9% | 3.8% |
| COPD | All ages | 2.8% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.2% | 4.6% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.6% | 74.9% |
33% of the practice's patients live in the HU7 postcode district, followed by HU3 (17%), HU6 (14%) and HU5 (9%). 96% live in Kingston upon Hull, City of, the council area the practice is in.
Haxby Group Hull, 10 School Lane, Kingswood, Hull, HU7 3JQ. Phone: 01482 303963. Website: www.haxbygrouphull.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Rajeev Raut | 1.8 km | 86% |
| Dr RK Awan and Partners | 2.1 km | 74% |
| The Bridge Group Practice | 2.2 km | 82% |
| James Alexander Family Practice | 2.6 km | 80% |
| Goodheart Surgery | 2.6 km | 68% |
How do patients rate Haxby Group Hull?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Haxby Group Hull as good, against 77% across England. 42% found it easy to get through by phone.
How many patients are registered at Haxby Group Hull?
39,132 patients were registered in September 2026, up 2.3% on a year earlier.
What is Haxby Group Hull's CQC rating?
Outstanding overall, published in April 2019.
Are appointments at Haxby Group Hull face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Haxby Group Hull's phone number?
01482 303963.