James Alexander Family Practice, Hull: patient reviews and CQC rating
James Alexander Family Practice is a GP practice in Hull with 24,000 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 4.7 full-time-equivalent qualified GPs, or 5,109 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about James Alexander Family Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 68%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 57%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 8th of the 26 practices in Hull with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (71%). 84 patients answered the survey (response rate 14%).
| Survey question | James Alexander Family Practice | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 80% | 79% | 77% |
| Easy to contact by phone | 68% | 59% | 57% |
| Easy to contact via the website | 48% | 62% | 58% |
| Easy to contact via the NHS App | 52% | 59% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 78% | 76% | 73% |
| Wait for appointment about right | 57% | 71% | 69% |
| Listened to well | 81% | 88% | 87% |
| Treated with care and concern | 80% | 87% | 86% |
| Confidence and trust in the clinician | 82% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 632 responses rated the practice good or very good (England: 92%).
CQC's overall rating for James Alexander Family Practice is Good, published in October 2017. One key question is rated differently: Well-led Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
24,000 patients were registered at James Alexander Family Practice in September 2026, up 10.8% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 5,109 patients per GP, more than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 14.7 nurses and 12.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 4.7 | 4.7 |
From June 2026 to August 2026 the practice recorded 18,115 appointments a month, or 755 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 49% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
11% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | James Alexander Family Practice | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 755 | 559 | 510 |
| Face to face | 49% | 64% | 63% |
| Same day as booked | 49% | 43% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.3% against 0.6%), epilepsy (1.6% against 0.8%) and dementia (1.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 39.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.7 years for women and 75.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.1% | 14.3% |
| High blood pressure | All ages | 15.9% | 15.2% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| COPD | All ages | 3.5% | 1.9% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Cancer | All ages | 3.2% | 3.8% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Epilepsy | 18+ yrs | 1.6% | 0.8% |
| Dementia | All ages | 1.5% | 0.8% |
| Learning disability | All ages | 1.3% | 0.6% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.4% | 74.9% |
48% of the practice's patients live in the HU7 postcode district, followed by HU5 (21%), HU3 (8%) and HU8 (7%). 95% live in Kingston upon Hull, City of, the council area the practice is in.
James Alexander Family Practice, Godhart Road, Bransholme, Hull, HU7 4DW. Phone: 01482 336026.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Goodheart Surgery | 0.0 km | 68% |
| Sutton Manor Surgery | 0.4 km | 87% |
| Dr Rajeev Raut | 2.1 km | 86% |
| Haxby Group Hull | 2.6 km | 72% |
| Park Health Care Centre | 3.2 km | 55% |
How do patients rate James Alexander Family Practice?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of James Alexander Family Practice as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at James Alexander Family Practice?
24,000 patients were registered in September 2026, up 10.8% on a year earlier.
What is James Alexander Family Practice's CQC rating?
Good overall, published in October 2017.
How many GPs does James Alexander Family Practice have?
4.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 5,109 patients per GP against 2,171 across England.
Are appointments at James Alexander Family Practice face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is James Alexander Family Practice's phone number?
01482 336026.