Undercliffe Surgery, Heckmondwike: patient reviews and CQC rating
Undercliffe Surgery is a GP practice in Heckmondwike with 10,566 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in November 2018. It has 5.9 full-time-equivalent qualified GPs, or 1,792 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Undercliffe Surgery
Its result closest to England is the share who said the healthcare professional was good at listening to them: 84%, against 87% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 23%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 3rd of the 3 practices in Heckmondwike with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (63%). 91 patients answered the survey (response rate 22%).
| Survey question | Undercliffe Surgery | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 69% | 76% | 77% |
| Easy to contact by phone | 43% | 53% | 57% |
| Easy to contact via the website | 36% | 54% | 58% |
| Easy to contact via the NHS App | 23% | 52% | 54% |
| Reception team helpful | 75% | 84% | 85% |
| Last contact good | 55% | 70% | 73% |
| Wait for appointment about right | 65% | 70% | 69% |
| Listened to well | 84% | 87% | 87% |
| Treated with care and concern | 81% | 85% | 86% |
| Confidence and trust in the clinician | 84% | 92% | 93% |
| Needs met | 77% | 90% | 90% |
In the Friends and Family Test for July 2026, 92% of 253 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Undercliffe Surgery is Good, published in November 2018. All 5 key questions are rated Good. It held the same rating in the report before (June 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,566 patients were registered at Undercliffe Surgery in September 2026, down 2.2% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 5.9 full-time-equivalent qualified GPs, there are 1,792 patients per GP, fewer than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 1.5 nurses and 4.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 9.1 |
| August 2024 | 4.4 | 10.3 |
| August 2025 | 5.4 | 6.8 |
| August 2026 | 5.9 | 8.0 |
From June 2026 to August 2026 the practice recorded 5,208 appointments a month, or 493 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 38% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Undercliffe Surgery | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 493 | 579 | 510 |
| Face to face | 80% | 66% | 63% |
| Same day as booked | 38% | 45% | 45% |
| More than 28 days after booking | 8% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), COPD (2.9% against 1.9%) and diabetes (9.6% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%) and heart failure (0.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 29.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.6 years for women and 76.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.6% | 15.2% |
| Depression | 18+ yrs | 13.0% | 14.3% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| COPD | All ages | 2.9% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Learning disability | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.7% | 74.9% |
Undercliffe Surgery, 16 Union Street, Heckmondwike, WF16 0HH. Phone: 01924 403406. Website: www.undercliffe.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brookroyd Limited | 0.0 km | 87% |
| Cook Lane Surgery | 0.4 km | 87% |
| Liversedge Medical Centre | 1.0 km | 80% |
| Healds Road Surgery | 1.9 km | 65% |
| Mount Pleasant Medical Centre | 2.7 km | 73% |
- Brookroyd Limited (87% overall experience good)
- Cleckheaton Group Practice (74% overall experience good)
- Cook Lane Surgery (87% overall experience good)
- Liversedge Medical Centre (80% overall experience good)
- Parkview Surgery (69% overall experience good)
- The Greenway Medical Practice (77% overall experience good)
How do patients rate Undercliffe Surgery?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Undercliffe Surgery as good, against 77% across England. 43% found it easy to get through by phone.
How many patients are registered at Undercliffe Surgery?
10,566 patients were registered in September 2026, down 2.2% on a year earlier.
What is Undercliffe Surgery's CQC rating?
Good overall, published in November 2018.
How many GPs does Undercliffe Surgery have?
5.9 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,792 patients per GP against 2,171 across England.
Are appointments at Undercliffe Surgery face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Undercliffe Surgery's phone number?
01924 403406.