Healds Road Surgery, Dewsbury: patient reviews and CQC rating
Healds Road Surgery is a GP practice in Dewsbury with 13,096 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in July 2022. It has 3.3 full-time-equivalent qualified GPs, or 3,945 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Healds Road Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 56%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 45%, against 58% across England. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 11th of the 11 practices in Dewsbury with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (67%). 90 patients answered the survey (response rate 9%).
| Survey question | Healds Road Surgery | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 65% | 76% | 77% |
| Easy to contact by phone | 50% | 53% | 57% |
| Easy to contact via the website | 45% | 54% | 58% |
| Easy to contact via the NHS App | 56% | 52% | 54% |
| Reception team helpful | 76% | 84% | 85% |
| Last contact good | 66% | 70% | 73% |
| Wait for appointment about right | 60% | 70% | 69% |
| Listened to well | 83% | 87% | 87% |
| Treated with care and concern | 80% | 85% | 86% |
| Confidence and trust in the clinician | 83% | 92% | 93% |
| Needs met | 86% | 90% | 90% |
CQC's overall rating for Healds Road Surgery is Good, published in July 2022. All 5 key questions are rated Good. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,096 patients were registered at Healds Road Surgery in September 2026, up 1.7% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 3,945 patients per GP, more than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 4.2 nurses and 5.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 2.8 |
| August 2024 | 2.5 | 3.4 |
| August 2025 | 2.4 | 3.3 |
| August 2026 | 3.3 | 4.4 |
From June 2026 to August 2026 the practice recorded 11,411 appointments a month, or 871 per 1,000 registered patients (England: 510). 91% were face to face (England: 63%). 60% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
23% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Healds Road Surgery | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 871 | 579 | 510 |
| Face to face | 91% | 66% | 63% |
| Same day as booked | 60% | 45% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%) and diabetes (12.9% against 7.9%). It has a lower share for atrial fibrillation (0.5% against 2.2%), cancer (1.2% against 3.8%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 38.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.4 years for women and 75.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.3% | 14.3% |
| Diabetes | 17+ yrs | 12.9% | 7.9% |
| High blood pressure | All ages | 11.3% | 15.2% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Cancer | All ages | 1.2% | 3.8% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Learning disability | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| Heart failure | All ages | 0.5% | 1.1% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 46.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 45.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 48.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.8% | 74.9% |
Healds Road Surgery, Healds Road, Dewsbury, WF13 4HT. Phone: 01924 438222. Website: www.healdsroadsugery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mount Pleasant Medical Centre | 1.2 km | 73% |
| Albion Mount Medical Practice | 1.3 km | 77% |
| Eightlands Surgery | 1.6 km | 78% |
| Calder View Surgery | 1.6 km | 89% |
| Broughton House GP Surgery | 1.8 km | 78% |
- Albion Mount Medical Practice (77% overall experience good)
- Savile Town Medical Centre (70% overall experience good)
- Sidings Healthcare Centre (67% overall experience good)
- The Paddock Surgery (90% overall experience good)
- Thornhill Lees Medical Centre (74% overall experience good)
- Windsor Medical Centre (96% overall experience good)
How do patients rate Healds Road Surgery?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of Healds Road Surgery as good, below the England figure of 77%. 50% found it easy to get through by phone.
How many patients are registered at Healds Road Surgery?
13,096 patients were registered in September 2026, up 1.7% on a year earlier.
What is Healds Road Surgery's CQC rating?
Good overall, published in July 2022.
How many GPs does Healds Road Surgery have?
3.3 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,945 patients per GP against 2,171 across England.
Are appointments at Healds Road Surgery face to face?
91% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Healds Road Surgery's phone number?
01924 438222.