Windsor Medical Centre, Dewsbury: patient reviews and CQC rating
Windsor Medical Centre is a GP practice in Dewsbury with 3,091 registered patients (September 2026). In the 2026 GP Patient Survey, 96% of its patients described their overall experience as good, above the England figure of 77% (West Yorkshire: 76%). It has 1.4 full-time-equivalent qualified GPs, or 2,273 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Windsor Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 93%, above the England figure of 57%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 92%, against 87% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 1st of the 11 practices in Dewsbury with 50 or more responses. 93% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (88%). 129 patients answered the survey (response rate 26%).
| Survey question | Windsor Medical Centre | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 96% | 76% | 77% |
| Easy to contact by phone | 93% | 53% | 57% |
| Easy to contact via the website | 66% | 54% | 58% |
| Easy to contact via the NHS App | 77% | 52% | 54% |
| Reception team helpful | 99% | 84% | 85% |
| Last contact good | 95% | 70% | 73% |
| Wait for appointment about right | 86% | 70% | 69% |
| Listened to well | 92% | 87% | 87% |
| Treated with care and concern | 93% | 85% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 96% | 90% | 90% |
3,091 patients were registered at Windsor Medical Centre in September 2026, up 5.0% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 2,273 patients per GP, close to the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 0.2 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.7 | 0.7 |
| August 2024 | 0.7 | 0.7 |
| August 2025 | 1.4 | 1.4 |
| August 2026 | 1.4 | 1.4 |
From June 2026 to August 2026 the practice recorded 2,173 appointments a month, or 703 per 1,000 registered patients (England: 510). 93% were face to face (England: 63%). 33% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Windsor Medical Centre | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 703 | 579 | 510 |
| Face to face | 93% | 66% | 63% |
| Same day as booked | 33% | 45% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.5% against 0.6%), COPD (2.9% against 1.9%) and chronic kidney disease (7.0% against 4.6%). The practice's patients live in areas with an average deprivation score of 31.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.0 years for women and 76.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.5% | 15.2% |
| Depression | 18+ yrs | 17.9% | 14.3% |
| Diabetes | 17+ yrs | 11.0% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Cancer | All ages | 3.2% | 3.8% |
| COPD | All ages | 2.9% | 1.9% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Learning disability | All ages | 1.5% | 0.6% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.4% | 74.9% |
Windsor Medical Centre, 2 William Street, Dewsbury, WF12 7BD. Phone: 01924 465699. Website: www.windsormedicalcentre.nhs.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Albion Mount Medical Practice | 0.8 km | 77% |
| Eightlands Surgery | 1.0 km | 78% |
| Calder View Surgery | 1.0 km | 89% |
| Savile Town Medical Centre | 1.3 km | 70% |
| Sidings Healthcare Centre | 1.6 km | 67% |
- Albion Mount Medical Practice (77% overall experience good)
- Healds Road Surgery (65% overall experience good)
- Savile Town Medical Centre (70% overall experience good)
- Sidings Healthcare Centre (67% overall experience good)
- The Paddock Surgery (90% overall experience good)
- Thornhill Lees Medical Centre (74% overall experience good)
How do patients rate Windsor Medical Centre?
In the 2026 GP Patient Survey, 96% of patients described their overall experience of Windsor Medical Centre as good, above the England figure of 77%. 93% found it easy to get through by phone.
How many patients are registered at Windsor Medical Centre?
3,091 patients were registered in September 2026, up 5.0% on a year earlier.
How many GPs does Windsor Medical Centre have?
1.4 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,273 patients per GP against 2,171 across England.
Are appointments at Windsor Medical Centre face to face?
93% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Windsor Medical Centre's phone number?
01924 465699.