Mount Pleasant Medical Centre, Batley: patient reviews and CQC rating
Mount Pleasant Medical Centre is a GP practice in Batley with 15,795 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 5.0 full-time-equivalent qualified GPs, or 3,159 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mount Pleasant Medical Centre
Its best result against England is the share who said their needs were met at their last appointment: 94%, against 90% across England. Its weakest is the share who found it easy to contact the practice through its website: 39%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 7th of the 8 practices in Batley with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (75%). 99 patients answered the survey (response rate 16%).
| Survey question | Mount Pleasant Medical Centre | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 73% | 76% | 77% |
| Easy to contact by phone | 51% | 53% | 57% |
| Easy to contact via the website | 39% | 54% | 58% |
| Easy to contact via the NHS App | 39% | 52% | 54% |
| Reception team helpful | 72% | 84% | 85% |
| Last contact good | 70% | 70% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 79% | 87% | 87% |
| Treated with care and concern | 79% | 85% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 94% | 90% | 90% |
CQC's overall rating for Mount Pleasant Medical Centre is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,795 patients were registered at Mount Pleasant Medical Centre in September 2026, down 0.7% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 3,159 patients per GP, more than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 4.4 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 5.0 |
| August 2024 | 5.0 | 5.0 |
| August 2025 | 5.0 | 5.0 |
| August 2026 | 5.0 | 6.1 |
From June 2026 to August 2026 the practice recorded 7,657 appointments a month, or 485 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 21% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Mount Pleasant Medical Centre | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 485 | 579 | 510 |
| Face to face | 83% | 66% | 63% |
| Same day as booked | 21% | 45% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (14.1% against 7.9%), a learning disability (1.0% against 0.6%) and asthma (8.4% against 6.6%). It has a lower share for atrial fibrillation (0.8% against 2.2%), dementia (0.4% against 0.8%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 35.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.9 years for women and 76.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.2% | 15.2% |
| Diabetes | 17+ yrs | 14.1% | 7.9% |
| Depression | 18+ yrs | 13.5% | 14.3% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Cancer | All ages | 2.1% | 3.8% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Learning disability | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 47.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.5% | 74.9% |
Mount Pleasant Medical Centre, 69 Purlwell Lane, Mount Pleasant, Batley, WF17 7PF. Phone: 01924 474499. Website: www.mountpleasantmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Broughton House GP Surgery | 0.8 km | 78% |
| Cherry Tree Surgery | 0.9 km | 90% |
| Wellington House | 0.9 km | 86% |
| Batley Health Centre Surgery | 0.9 km | 77% |
| Grove House Surgery | 1.0 km | 77% |
- Batley Health Centre Surgery (77% overall experience good)
- Blackburn Road Medical Centre (83% overall experience good)
- Broughton House GP Surgery (78% overall experience good)
- Cherry Tree Surgery (90% overall experience good)
- Grove House Surgery (77% overall experience good)
- Kirkgate Surgery (72% overall experience good)
- Wellington House (86% overall experience good)
How do patients rate Mount Pleasant Medical Centre?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Mount Pleasant Medical Centre as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at Mount Pleasant Medical Centre?
15,795 patients were registered in September 2026, down 0.7% on a year earlier.
What is Mount Pleasant Medical Centre's CQC rating?
Good overall, published in September 2016.
How many GPs does Mount Pleasant Medical Centre have?
5.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,159 patients per GP against 2,171 across England.
Are appointments at Mount Pleasant Medical Centre face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mount Pleasant Medical Centre's phone number?
01924 474499.