Broughton House GP Surgery, Batley: patient reviews and CQC rating
Broughton House GP Surgery is a GP practice in Batley with 2,840 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in September 2023. It has 1.5 full-time-equivalent qualified GPs, or 1,868 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Broughton House GP Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 85%, above the England figure of 54%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 91%, against 93% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 8 practices in Batley with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (88%). 102 patients answered the survey (response rate 20%).
| Survey question | Broughton House GP Surgery | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 78% | 76% | 77% |
| Easy to contact by phone | 71% | 53% | 57% |
| Easy to contact via the website | 64% | 54% | 58% |
| Easy to contact via the NHS App | 85% | 52% | 54% |
| Reception team helpful | 91% | 84% | 85% |
| Last contact good | 76% | 70% | 73% |
| Wait for appointment about right | 86% | 70% | 69% |
| Listened to well | 88% | 87% | 87% |
| Treated with care and concern | 90% | 85% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 94% | 90% | 90% |
In the Friends and Family Test for July 2026, 93% of 56 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Broughton House GP Surgery is Good, published in September 2023. One key question is rated differently: Responsive Requires Improvement.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
2,840 patients were registered at Broughton House GP Surgery in September 2026, almost the same as a year earlier.
18% of its patients are aged 65 or over, against 19% across England. With 1.5 full-time-equivalent qualified GPs, there are 1,868 patients per GP, fewer than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 1.0 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
From June 2026 to August 2026 the practice recorded 1,903 appointments a month, or 670 per 1,000 registered patients (England: 510). 96% were face to face (England: 63%). 32% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
12% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Broughton House GP Surgery | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 670 | 579 | 510 |
| Face to face | 96% | 66% | 63% |
| Same day as booked | 32% | 45% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (2.6% against 0.6%), serious mental illness (1.9% against 1.0%) and COPD (3.1% against 1.9%). It has a lower share for dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 33.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.2 years for women and 76.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.0% | 14.3% |
| High blood pressure | All ages | 17.7% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| COPD | All ages | 3.1% | 1.9% |
| Peripheral arterial disease | All ages | 2.6% | 0.6% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 49.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.2% | 74.9% |
Broughton House GP Surgery, New Way, Batley, WF17 5QT. Phone: 01924 552202. Website: www.broughtonhousesurgerybatley.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cherry Tree Surgery | 0.1 km | 90% |
| Wellington House | 0.2 km | 86% |
| Batley Health Centre Surgery | 0.2 km | 77% |
| Mount Pleasant Medical Centre | 0.8 km | 73% |
| Grove House Surgery | 0.8 km | 77% |
- Batley Health Centre Surgery (77% overall experience good)
- Blackburn Road Medical Centre (83% overall experience good)
- Cherry Tree Surgery (90% overall experience good)
- Grove House Surgery (77% overall experience good)
- Kirkgate Surgery (72% overall experience good)
- Mount Pleasant Medical Centre (73% overall experience good)
- Wellington House (86% overall experience good)
How do patients rate Broughton House GP Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Broughton House GP Surgery as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at Broughton House GP Surgery?
2,840 patients were registered in September 2026, up 0.2% on a year earlier.
What is Broughton House GP Surgery's CQC rating?
Good overall, published in September 2023.
How many GPs does Broughton House GP Surgery have?
1.5 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,868 patients per GP against 2,171 across England.
Are appointments at Broughton House GP Surgery face to face?
96% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Broughton House GP Surgery's phone number?
01924 552202.