Grove House Surgery, Batley: patient reviews and CQC rating
Grove House Surgery is a GP practice in Batley with 9,539 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in February 2018. It has 2.4 full-time-equivalent qualified GPs, or 3,930 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Grove House Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 73%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 52%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 5th of the 8 practices in Batley with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (90%). 99 patients answered the survey (response rate 20%).
| Survey question | Grove House Surgery | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 77% | 76% | 77% |
| Easy to contact by phone | 73% | 53% | 57% |
| Easy to contact via the website | 52% | 54% | 58% |
| Easy to contact via the NHS App | 67% | 52% | 54% |
| Reception team helpful | 87% | 84% | 85% |
| Last contact good | 74% | 70% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 90% | 87% | 87% |
| Treated with care and concern | 91% | 85% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 92% | 90% | 90% |
In the Friends and Family Test for July 2026, 94% of 221 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Grove House Surgery is Good, published in February 2018. All 5 key questions are rated Good. It held the same rating in the report before (February 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,539 patients were registered at Grove House Surgery in September 2026, up 1.9% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 3,930 patients per GP, more than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 3.3 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 4.0 |
| August 2024 | 1.9 | 2.9 |
| August 2025 | 1.8 | 2.8 |
| August 2026 | 2.4 | 3.3 |
From June 2026 to August 2026 the practice recorded 6,345 appointments a month, or 665 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 48% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Grove House Surgery | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 665 | 579 | 510 |
| Face to face | 82% | 66% | 63% |
| Same day as booked | 48% | 45% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.7% against 1.2%), peripheral arterial disease (1.2% against 0.6%) and heart failure (1.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 34.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.4 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.8% | 15.2% |
| Depression | 18+ yrs | 13.1% | 14.3% |
| Diabetes | 17+ yrs | 11.0% | 7.9% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Heart failure | All ages | 1.6% | 1.1% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.4% | 74.9% |
Grove House Surgery, Soothill Lane, Batley, WF17 5SS. Phone: 01924 476363. Website: www.grovehousesurgerybatley.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wellington House | 0.7 km | 86% |
| Broughton House GP Surgery | 0.8 km | 78% |
| Cherry Tree Surgery | 0.8 km | 90% |
| Batley Health Centre Surgery | 0.9 km | 77% |
- Batley Health Centre Surgery (77% overall experience good)
- Blackburn Road Medical Centre (83% overall experience good)
- Broughton House GP Surgery (78% overall experience good)
- Cherry Tree Surgery (90% overall experience good)
- Kirkgate Surgery (72% overall experience good)
- Mount Pleasant Medical Centre (73% overall experience good)
- Wellington House (86% overall experience good)
How do patients rate Grove House Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Grove House Surgery as good, against 77% across England. 73% found it easy to get through by phone.
How many patients are registered at Grove House Surgery?
9,539 patients were registered in September 2026, up 1.9% on a year earlier.
What is Grove House Surgery's CQC rating?
Good overall, published in February 2018.
How many GPs does Grove House Surgery have?
2.4 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,930 patients per GP against 2,171 across England.
Are appointments at Grove House Surgery face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Grove House Surgery's phone number?
01924 476363.