Wellington House, Batley: patient reviews and CQC rating
Wellington House is a GP practice in Batley with 8,301 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 3.0 full-time-equivalent qualified GPs, or 2,731 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wellington House
Its best result against England is the share who found it easy to contact the practice using the NHS App: 85%, above the England figure of 54%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 2nd of the 8 practices in Batley with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (78%). 101 patients answered the survey (response rate 26%).
| Survey question | Wellington House | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 86% | 76% | 77% |
| Easy to contact by phone | 71% | 53% | 57% |
| Easy to contact via the website | 73% | 54% | 58% |
| Easy to contact via the NHS App | 85% | 52% | 54% |
| Reception team helpful | 90% | 84% | 85% |
| Last contact good | 77% | 70% | 73% |
| Wait for appointment about right | 85% | 70% | 69% |
| Listened to well | 91% | 87% | 87% |
| Treated with care and concern | 90% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 91% | 90% | 90% |
In the Friends and Family Test for July 2026, 91% of 80 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Wellington House is Good, published in February 2017. All 5 key questions are rated Good. It held the same rating in the report before (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,301 patients were registered at Wellington House in September 2026, down 2.3% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 2,731 patients per GP, more than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 1.0 nurses and 4.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 4.5 |
| August 2024 | 4.1 | 4.1 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 6,711 appointments a month, or 808 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 57% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Wellington House | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 808 | 579 | 510 |
| Face to face | 60% | 66% | 63% |
| Same day as booked | 57% | 45% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.5% against 1.2%), COPD (3.6% against 1.9%) and chronic kidney disease (8.5% against 4.6%). The practice's patients live in areas with an average deprivation score of 29.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.6 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.2% | 15.2% |
| Depression | 18+ yrs | 21.0% | 14.3% |
| Diabetes | 17+ yrs | 10.3% | 7.9% |
| Asthma | 6+ yrs | 8.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 8.5% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| COPD | All ages | 3.6% | 1.9% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Osteoporosis | 50+ yrs | 2.5% | 1.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.1% | 74.9% |
Wellington House, 4 Henrietta Street, Batley, WF17 5DN. Phone: 01924 669960. Website: www.wellingtonhousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cherry Tree Surgery | 0.1 km | 90% |
| Batley Health Centre Surgery | 0.1 km | 77% |
| Broughton House GP Surgery | 0.2 km | 78% |
| Grove House Surgery | 0.7 km | 77% |
| Mount Pleasant Medical Centre | 0.9 km | 73% |
- Batley Health Centre Surgery (77% overall experience good)
- Blackburn Road Medical Centre (83% overall experience good)
- Broughton House GP Surgery (78% overall experience good)
- Cherry Tree Surgery (90% overall experience good)
- Grove House Surgery (77% overall experience good)
- Kirkgate Surgery (72% overall experience good)
- Mount Pleasant Medical Centre (73% overall experience good)
How do patients rate Wellington House?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Wellington House as good, above the England figure of 77%. 71% found it easy to get through by phone.
How many patients are registered at Wellington House?
8,301 patients were registered in September 2026, down 2.3% on a year earlier.
What is Wellington House's CQC rating?
Good overall, published in February 2017.
How many GPs does Wellington House have?
3.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,731 patients per GP against 2,171 across England.
Are appointments at Wellington House face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wellington House's phone number?
01924 669960.