Brookroyd Limited, Heckmondwike: patient reviews and CQC rating
Brookroyd Limited is a GP practice in Heckmondwike with 9,266 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in November 2022. It has 3.1 full-time-equivalent qualified GPs, or 2,986 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brookroyd Limited
Its best result against England is the share who said the wait for their last appointment was about right: 81%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 50%, against 58% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 2nd of the 3 practices in Heckmondwike with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (85%). 112 patients answered the survey (response rate 31%).
| Survey question | Brookroyd Limited | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 87% | 76% | 77% |
| Easy to contact by phone | 52% | 53% | 57% |
| Easy to contact via the website | 50% | 54% | 58% |
| Easy to contact via the NHS App | 49% | 52% | 54% |
| Reception team helpful | 90% | 84% | 85% |
| Last contact good | 75% | 70% | 73% |
| Wait for appointment about right | 81% | 70% | 69% |
| Listened to well | 95% | 87% | 87% |
| Treated with care and concern | 95% | 85% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 96% | 90% | 90% |
CQC's overall rating for Brookroyd Limited is Good, published in November 2022. All 5 key questions are rated Good. It held the same rating in the report before (June 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,266 patients were registered at Brookroyd Limited in September 2026, down 1.3% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,986 patients per GP, more than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 2.9 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 5.2 |
| August 2024 | 3.5 | 4.6 |
| August 2025 | 3.6 | 5.6 |
| August 2026 | 3.1 | 5.0 |
From June 2026 to August 2026 the practice recorded 5,929 appointments a month, or 640 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 47% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
29% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Brookroyd Limited | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 640 | 579 | 510 |
| Face to face | 60% | 66% | 63% |
| Same day as booked | 47% | 45% | 45% |
| More than 28 days after booking | 9% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.5% against 1.9%), peripheral arterial disease (0.8% against 0.6%) and a learning disability (0.8% against 0.6%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 26.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.9 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.2% | 15.2% |
| Depression | 18+ yrs | 13.7% | 14.3% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| COPD | All ages | 3.5% | 1.9% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.1% | 74.9% |
Brookroyd Limited, Heckmondwike Health Centre, 16 Union Street, Heckmondwike, WF16 0HH. Phone: 01924 403061.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Undercliffe Surgery | 0.0 km | 69% |
| Cook Lane Surgery | 0.4 km | 87% |
| Liversedge Medical Centre | 1.0 km | 80% |
| Healds Road Surgery | 1.9 km | 65% |
| Mount Pleasant Medical Centre | 2.7 km | 73% |
- Cleckheaton Group Practice (74% overall experience good)
- Cook Lane Surgery (87% overall experience good)
- Liversedge Medical Centre (80% overall experience good)
- Parkview Surgery (69% overall experience good)
- The Greenway Medical Practice (77% overall experience good)
- Undercliffe Surgery (69% overall experience good)
How do patients rate Brookroyd Limited?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Brookroyd Limited as good, above the England figure of 77%. 52% found it easy to get through by phone.
How many patients are registered at Brookroyd Limited?
9,266 patients were registered in September 2026, down 1.3% on a year earlier.
What is Brookroyd Limited's CQC rating?
Good overall, published in November 2022.
How many GPs does Brookroyd Limited have?
3.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,986 patients per GP against 2,171 across England.
Are appointments at Brookroyd Limited face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brookroyd Limited's phone number?
01924 403061.