Cleckheaton Group Practice, Cleckheaton: patient reviews and CQC rating
Cleckheaton Group Practice is a GP practice in Cleckheaton with 8,842 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in December 2022. It has 4.0 full-time-equivalent qualified GPs, or 2,211 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cleckheaton Group Practice
Its result closest to England is the share who said they were treated with care and concern: 83%, against 86% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 29%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 2nd of the 3 practices in Cleckheaton with 50 or more responses. 39% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (74%). 97 patients answered the survey (response rate 25%).
| Survey question | Cleckheaton Group Practice | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 74% | 76% | 77% |
| Easy to contact by phone | 39% | 53% | 57% |
| Easy to contact via the website | 46% | 54% | 58% |
| Easy to contact via the NHS App | 29% | 52% | 54% |
| Reception team helpful | 80% | 84% | 85% |
| Last contact good | 65% | 70% | 73% |
| Wait for appointment about right | 50% | 70% | 69% |
| Listened to well | 81% | 87% | 87% |
| Treated with care and concern | 83% | 85% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 87% | 90% | 90% |
In the Friends and Family Test for July 2026, 93% of 339 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cleckheaton Group Practice is Good, published in December 2022. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,842 patients were registered at Cleckheaton Group Practice in September 2026, down 3.0% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 2,211 patients per GP, close to the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 2.0 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 3.6 |
| August 2024 | 3.6 | 3.6 |
| August 2025 | 4.0 | 4.0 |
| August 2026 | 4.0 | 4.0 |
From June 2026 to August 2026 the practice recorded 4,953 appointments a month, or 560 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 27% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Cleckheaton Group Practice | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 560 | 579 | 510 |
| Face to face | 76% | 66% | 63% |
| Same day as booked | 27% | 45% | 45% |
| More than 28 days after booking | 11% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.2% against 1.9%), chronic kidney disease (7.3% against 4.6%) and palliative or supportive care needs (0.8% against 0.6%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 23.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.5 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.1% | 15.2% |
| Depression | 18+ yrs | 13.4% | 14.3% |
| Asthma | 6+ yrs | 8.8% | 6.6% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.3% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| COPD | All ages | 3.2% | 1.9% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.4% | 74.9% |
Cleckheaton Group Practice, Cross Church Street, Cleckheaton, BD19 3RQ. Phone: 01274 957846.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Parkview Surgery | 0.3 km | 69% |
| The Greenway Medical Practice | 0.3 km | 77% |
| Liversedge Medical Centre | 1.8 km | 80% |
| Cook Lane Surgery | 2.7 km | 87% |
| Undercliffe Surgery | 2.8 km | 69% |
- Brookroyd Limited (87% overall experience good)
- Cook Lane Surgery (87% overall experience good)
- Liversedge Medical Centre (80% overall experience good)
- Parkview Surgery (69% overall experience good)
- The Greenway Medical Practice (77% overall experience good)
- Undercliffe Surgery (69% overall experience good)
How do patients rate Cleckheaton Group Practice?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Cleckheaton Group Practice as good, against 77% across England. 39% found it easy to get through by phone.
How many patients are registered at Cleckheaton Group Practice?
8,842 patients were registered in September 2026, down 3.0% on a year earlier.
What is Cleckheaton Group Practice's CQC rating?
Good overall, published in December 2022.
How many GPs does Cleckheaton Group Practice have?
4.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,211 patients per GP against 2,171 across England.
Are appointments at Cleckheaton Group Practice face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cleckheaton Group Practice's phone number?
01274 957846.