The Greenway Medical Practice, Cleckheaton: patient reviews and CQC rating
The Greenway Medical Practice is a GP practice in Cleckheaton with 9,473 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 4.2 full-time-equivalent qualified GPs, or 2,254 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Greenway Medical Practice
Its best result against England is the share who said the wait for their last appointment was about right: 74%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 40%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 1st of the 3 practices in Cleckheaton with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (89%). 104 patients answered the survey (response rate 27%).
| Survey question | The Greenway Medical Practice | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 77% | 76% | 77% |
| Easy to contact by phone | 53% | 53% | 57% |
| Easy to contact via the website | 40% | 54% | 58% |
| Easy to contact via the NHS App | 47% | 52% | 54% |
| Reception team helpful | 84% | 84% | 85% |
| Last contact good | 75% | 70% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 84% | 87% | 87% |
| Treated with care and concern | 81% | 85% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 84% | 90% | 90% |
In the Friends and Family Test for July 2026, 97% of 423 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Greenway Medical Practice is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,473 patients were registered at The Greenway Medical Practice in September 2026, up 1.1% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 2,254 patients per GP, close to the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 4.0 nurses and 3.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 5.4 |
| August 2024 | 3.5 | 4.6 |
| August 2025 | 3.3 | 4.4 |
| August 2026 | 4.2 | 5.3 |
From June 2026 to August 2026 the practice recorded 6,504 appointments a month, or 687 per 1,000 registered patients (England: 510). 39% were face to face (England: 63%). 40% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Greenway Medical Practice | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 687 | 579 | 510 |
| Face to face | 39% | 66% | 63% |
| Same day as booked | 40% | 45% | 45% |
| More than 28 days after booking | 11% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.3% against 0.6%), epilepsy (1.4% against 0.8%) and palliative or supportive care needs (0.9% against 0.6%). It has a lower share for osteoporosis (0.4% against 1.2%) and heart failure (0.7% against 1.1%). The practice's patients live in areas with an average deprivation score of 22.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.5 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.7% | 14.3% |
| High blood pressure | All ages | 17.1% | 15.2% |
| Asthma | 6+ yrs | 9.4% | 6.6% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| COPD | All ages | 2.7% | 1.9% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Learning disability | All ages | 1.3% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Palliative care | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.0% | 74.9% |
The Greenway Medical Practice, Cleckheaton Health Centre, Greenside, Cleckheaton, BD19 5AP. Phone: 01274 399505. Website: www.thegreenwaymedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Parkview Surgery | 0.0 km | 69% |
| Cleckheaton Group Practice | 0.3 km | 74% |
| Liversedge Medical Centre | 1.8 km | 80% |
| Cook Lane Surgery | 2.7 km | 87% |
| Undercliffe Surgery | 2.8 km | 69% |
- Brookroyd Limited (87% overall experience good)
- Cleckheaton Group Practice (74% overall experience good)
- Cook Lane Surgery (87% overall experience good)
- Liversedge Medical Centre (80% overall experience good)
- Parkview Surgery (69% overall experience good)
- Undercliffe Surgery (69% overall experience good)
How do patients rate The Greenway Medical Practice?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of The Greenway Medical Practice as good, against 77% across England. 53% found it easy to get through by phone.
How many patients are registered at The Greenway Medical Practice?
9,473 patients were registered in September 2026, up 1.1% on a year earlier.
What is The Greenway Medical Practice's CQC rating?
Good overall, published in August 2016.
How many GPs does The Greenway Medical Practice have?
4.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,254 patients per GP against 2,171 across England.
Are appointments at The Greenway Medical Practice face to face?
39% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Greenway Medical Practice's phone number?
01274 399505.