Cook Lane Surgery, Heckmondwike: patient reviews and CQC rating
Cook Lane Surgery is a GP practice in Heckmondwike with 3,201 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 1.9 full-time-equivalent qualified GPs, or 1,678 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cook Lane Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 77%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 45%, against 54% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 1st of the 3 practices in Heckmondwike with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (75%). 104 patients answered the survey (response rate 16%).
| Survey question | Cook Lane Surgery | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 87% | 76% | 77% |
| Easy to contact by phone | 77% | 53% | 57% |
| Easy to contact via the website | 49% | 54% | 58% |
| Easy to contact via the NHS App | 45% | 52% | 54% |
| Reception team helpful | 95% | 84% | 85% |
| Last contact good | 80% | 70% | 73% |
| Wait for appointment about right | 84% | 70% | 69% |
| Listened to well | 85% | 87% | 87% |
| Treated with care and concern | 85% | 85% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 93% | 90% | 90% |
In the Friends and Family Test for July 2026, 100% of 16 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cook Lane Surgery is Good, published in January 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,201 patients were registered at Cook Lane Surgery in September 2026, up 0.9% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 1,678 patients per GP, fewer than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 0.7 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 2,381 appointments a month, or 744 per 1,000 registered patients (England: 510). 94% were face to face (England: 63%). 31% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
19% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Cook Lane Surgery | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 744 | 579 | 510 |
| Face to face | 94% | 66% | 63% |
| Same day as booked | 31% | 45% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.3% against 7.9%) and COPD (2.7% against 1.9%). It has a lower share for atrial fibrillation (1.1% against 2.2%). The practice's patients live in areas with an average deprivation score of 33.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.2 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.6% | 15.2% |
| Depression | 18+ yrs | 14.2% | 14.3% |
| Diabetes | 17+ yrs | 13.3% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| COPD | All ages | 2.7% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
Cook Lane Surgery, Cook Lane, Heckmondwike, WF16 9JG. Phone: 01924 402073. Website: albionstreetsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Undercliffe Surgery | 0.4 km | 69% |
| Brookroyd Limited | 0.4 km | 87% |
| Liversedge Medical Centre | 1.0 km | 80% |
| Healds Road Surgery | 2.0 km | 65% |
| Blackburn Road Medical Centre | 2.5 km | 83% |
- Brookroyd Limited (87% overall experience good)
- Cleckheaton Group Practice (74% overall experience good)
- Liversedge Medical Centre (80% overall experience good)
- Parkview Surgery (69% overall experience good)
- The Greenway Medical Practice (77% overall experience good)
- Undercliffe Surgery (69% overall experience good)
How do patients rate Cook Lane Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Cook Lane Surgery as good, above the England figure of 77%. 77% found it easy to get through by phone.
How many patients are registered at Cook Lane Surgery?
3,201 patients were registered in September 2026, up 0.9% on a year earlier.
What is Cook Lane Surgery's CQC rating?
Good overall, published in January 2019.
How many GPs does Cook Lane Surgery have?
1.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,678 patients per GP against 2,171 across England.
Are appointments at Cook Lane Surgery face to face?
94% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cook Lane Surgery's phone number?
01924 402073.