Parkview Surgery, Cleckheaton: patient reviews and CQC rating
Parkview Surgery is a GP practice in Cleckheaton with 6,589 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in September 2023. It has 2.0 full-time-equivalent qualified GPs, or 3,251 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Parkview Surgery
Its best result against England is the share who described their last contact with the practice as good: 78%, against 73% across England. Its weakest is the share who said the healthcare professional was good at listening to them: 76%, below the England figure of 87%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 3 practices in Cleckheaton with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (63%). 99 patients answered the survey (response rate 25%).
| Survey question | Parkview Surgery | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 69% | 76% | 77% |
| Easy to contact by phone | 54% | 53% | 57% |
| Easy to contact via the website | 48% | 54% | 58% |
| Easy to contact via the NHS App | 48% | 52% | 54% |
| Reception team helpful | 83% | 84% | 85% |
| Last contact good | 78% | 70% | 73% |
| Wait for appointment about right | 70% | 70% | 69% |
| Listened to well | 76% | 87% | 87% |
| Treated with care and concern | 79% | 85% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 92% | 90% | 90% |
CQC's overall rating for Parkview Surgery is Good, published in September 2023. All 5 key questions are rated Good. Its previous overall rating was Inadequate (February 2023).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,589 patients were registered at Parkview Surgery in September 2026, down 3.8% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 3,251 patients per GP, more than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 1.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 3,412 appointments a month, or 518 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 38% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
26% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Parkview Surgery | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 518 | 579 | 510 |
| Face to face | 76% | 66% | 63% |
| Same day as booked | 38% | 45% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%), chronic kidney disease (6.8% against 4.6%) and COPD (2.6% against 1.9%). It has a lower share for osteoporosis (0.3% against 1.2%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 22.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.5 years for women and 77.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.1% | 15.2% |
| Depression | 18+ yrs | 14.8% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| COPD | All ages | 2.6% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Palliative care | All ages | 1.1% | 0.6% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.2% | 74.9% |
Parkview Surgery, Greenside, Cleckheaton, BD19 5AP. Phone: 01274 872200. Website: www.parkviewsurgerycleckheaton.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Greenway Medical Practice | 0.0 km | 77% |
| Cleckheaton Group Practice | 0.3 km | 74% |
| Liversedge Medical Centre | 1.8 km | 80% |
| Cook Lane Surgery | 2.7 km | 87% |
| Undercliffe Surgery | 2.8 km | 69% |
- Brookroyd Limited (87% overall experience good)
- Cleckheaton Group Practice (74% overall experience good)
- Cook Lane Surgery (87% overall experience good)
- Liversedge Medical Centre (80% overall experience good)
- The Greenway Medical Practice (77% overall experience good)
- Undercliffe Surgery (69% overall experience good)
How do patients rate Parkview Surgery?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Parkview Surgery as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Parkview Surgery?
6,589 patients were registered in September 2026, down 3.8% on a year earlier.
What is Parkview Surgery's CQC rating?
Good overall, published in September 2023.
How many GPs does Parkview Surgery have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,251 patients per GP against 2,171 across England.
Are appointments at Parkview Surgery face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Parkview Surgery's phone number?
01274 872200.