Groombridge and Hartfield Medical Group, East Sussex: patient reviews and CQC rating
Groombridge and Hartfield Medical Group is a GP practice in East Sussex with 5,376 registered patients (September 2026). In the 2026 GP Patient Survey, 99% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 2.1 full-time-equivalent qualified GPs, or 2,532 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Groombridge and Hartfield Medical Group
Its best result against England is the share who found it easy to get through to the practice by phone: 93%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 100%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
93% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (96%). 120 patients answered the survey (response rate 46%).
| Survey question | Groombridge and Hartfield Medical Group | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 99% | 78% | 77% |
| Easy to contact by phone | 93% | 55% | 57% |
| Easy to contact via the website | 85% | 59% | 58% |
| Easy to contact via the NHS App | 87% | 54% | 54% |
| Reception team helpful | 99% | 86% | 85% |
| Last contact good | 96% | 73% | 73% |
| Wait for appointment about right | 88% | 70% | 69% |
| Listened to well | 99% | 88% | 87% |
| Treated with care and concern | 99% | 88% | 86% |
| Confidence and trust in the clinician | 100% | 94% | 93% |
| Needs met | 100% | 91% | 90% |
CQC's overall rating for Groombridge and Hartfield Medical Group is Good, published in April 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,376 patients were registered at Groombridge and Hartfield Medical Group in September 2026, down 0.6% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 2,532 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 0.9 nurses and 4.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 2.6 |
| August 2024 | 2.6 | 3.6 |
| August 2025 | 2.6 | 2.6 |
| August 2026 | 2.1 | 3.0 |
From June 2026 to August 2026 the practice recorded 3,077 appointments a month, or 572 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 36% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Groombridge and Hartfield Medical Group | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 572 | 521 | 510 |
| Face to face | 75% | 58% | 63% |
| Same day as booked | 36% | 45% | 45% |
| More than 28 days after booking | 12% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.2% against 2.2%) and cancer (4.8% against 3.8%). It has a lower share for osteoporosis (0.2% against 1.2%), a learning disability (0.2% against 0.6%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 10.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.7 years for women and 83.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.2% | 15.2% |
| Depression | 18+ yrs | 9.3% | 14.3% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Diabetes | 17+ yrs | 5.7% | 7.9% |
| Cancer | All ages | 4.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.4% | 74.9% |
Groombridge and Hartfield Medical Group, Hartfield Village Surgery, Old Crown Farm, East Sussex, TN7 4AD. Phone: 01892 863326. Website: www.groombridgeandhartfieldmedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rusthall Medical Centre | 3.7 km | 90% |
| The Lonsdale Medical Centre Partnership | 5.8 km | 86% |
| Clanricarde Medical Centre | 6.0 km | 87% |
| Grosvenor Medical Centre | 6.2 km | 86% |
| Dr Justin Morris and Partners | 6.3 km | 90% |
- Ashdown Forest Health Centre (83% overall experience good)
- Dr Justin Morris and Partners (90% overall experience good)
- The Brook Health Centre (66% overall experience good)
- The Saxonbury House Surgery (70% overall experience good)
- Wadhurst Medical Group (66% overall experience good)
- Woodhill Surgery (91% overall experience good)
How do patients rate Groombridge and Hartfield Medical Group?
In the 2026 GP Patient Survey, 99% of patients described their overall experience of Groombridge and Hartfield Medical Group as good, above the England figure of 77%. 93% found it easy to get through by phone.
How many patients are registered at Groombridge and Hartfield Medical Group?
5,376 patients were registered in September 2026, down 0.6% on a year earlier.
What is Groombridge and Hartfield Medical Group's CQC rating?
Good overall, published in April 2017.
How many GPs does Groombridge and Hartfield Medical Group have?
2.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,532 patients per GP against 2,171 across England.
Are appointments at Groombridge and Hartfield Medical Group face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Groombridge and Hartfield Medical Group's phone number?
01892 863326.