The Brook Health Centre, Crowborough: patient reviews and CQC rating
The Brook Health Centre is a GP practice in Crowborough with 7,105 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). It has 1.8 full-time-equivalent qualified GPs, or 4,014 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Brook Health Centre
Its best result against England is the share who found the reception and administrative team helpful: 88%, against 85% across England. Its weakest is the share who found it easy to contact the practice through its website: 20%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 3rd of the 3 practices in Crowborough with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (68%). 100 patients answered the survey (response rate 29%).
| Survey question | The Brook Health Centre | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 66% | 78% | 77% |
| Easy to contact by phone | 36% | 55% | 57% |
| Easy to contact via the website | 20% | 59% | 58% |
| Easy to contact via the NHS App | 25% | 54% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 55% | 73% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 81% | 88% | 87% |
| Treated with care and concern | 79% | 88% | 86% |
| Confidence and trust in the clinician | 87% | 94% | 93% |
| Needs met | 85% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 208 responses rated the practice good or very good (England: 92%).
7,105 patients were registered at The Brook Health Centre in September 2026, down 3.6% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 4,014 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 3.1 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 2.2 | 2.2 |
| August 2025 | 2.2 | 2.2 |
| August 2026 | 1.8 | 1.8 |
From June 2026 to August 2026 the practice recorded 4,759 appointments a month, or 670 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 43% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Brook Health Centre | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 670 | 521 | 510 |
| Face to face | 52% | 58% | 63% |
| Same day as booked | 43% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.0% against 3.8%) and atrial fibrillation (2.8% against 2.2%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.4% against 1.2%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 10.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.5 years for women and 83.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.7% | 14.3% |
| High blood pressure | All ages | 16.1% | 15.2% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Cancer | All ages | 5.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.4% | 74.9% |
The Brook Health Centre, Crowborough Hill, Jarvis Brook, Crowborough, TN6 2ED. Phone: 01892 652850.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Saxonbury House Surgery | 2.0 km | 70% |
| Dr Justin Morris and Partners | 2.2 km | 90% |
| Woodhill Surgery | 5.8 km | 91% |
| Groombridge and Hartfield Medical Group | 7.2 km | 99% |
| Buxted Medical Centre | 7.6 km | 63% |
- Ashdown Forest Health Centre (83% overall experience good)
- Dr Justin Morris and Partners (90% overall experience good)
- Groombridge and Hartfield Medical Group (99% overall experience good)
- The Saxonbury House Surgery (70% overall experience good)
- Wadhurst Medical Group (66% overall experience good)
- Woodhill Surgery (91% overall experience good)
How do patients rate The Brook Health Centre?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of The Brook Health Centre as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at The Brook Health Centre?
7,105 patients were registered in September 2026, down 3.6% on a year earlier.
How many GPs does The Brook Health Centre have?
1.8 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,014 patients per GP against 2,171 across England.
Are appointments at The Brook Health Centre face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Brook Health Centre's phone number?
01892 652850.