The Saxonbury House Surgery, Crowborough: patient reviews and CQC rating
The Saxonbury House Surgery is a GP practice in Crowborough with 9,303 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in February 2016. It has 7.8 full-time-equivalent qualified GPs, or 1,192 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Saxonbury House Surgery
Its best result against England is the share who said their needs were met at their last appointment: 98%, above the England figure of 90%. Its weakest is the share who found it easy to get through to the practice by phone: 25%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 5 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 3 practices in Crowborough with 50 or more responses. 25% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (82%). 102 patients answered the survey (response rate 36%).
| Survey question | The Saxonbury House Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 70% | 78% | 77% |
| Easy to contact by phone | 25% | 55% | 57% |
| Easy to contact via the website | 33% | 59% | 58% |
| Easy to contact via the NHS App | 36% | 54% | 54% |
| Reception team helpful | 75% | 86% | 85% |
| Last contact good | 55% | 73% | 73% |
| Wait for appointment about right | 71% | 70% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 98% | 91% | 90% |
CQC's overall rating for The Saxonbury House Surgery is Good, published in February 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,303 patients were registered at The Saxonbury House Surgery in September 2026, down 2.9% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 7.8 full-time-equivalent qualified GPs, there are 1,192 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.4 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 5.9 |
| August 2024 | 5.9 | 6.9 |
| August 2025 | 4.7 | 5.8 |
| August 2026 | 7.8 | 9.4 |
From June 2026 to August 2026 the practice recorded 4,967 appointments a month, or 534 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 41% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Saxonbury House Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 534 | 521 | 510 |
| Face to face | 84% | 58% | 63% |
| Same day as booked | 41% | 45% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.4% against 0.8%), atrial fibrillation (3.8% against 2.2%) and cancer (6.0% against 3.8%). It has a lower share for osteoporosis (0.3% against 1.2%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 8.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.7 years for women and 83.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.7% | 15.2% |
| Depression | 18+ yrs | 15.7% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Learning disability | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 27.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.7% | 74.9% |
The Saxonbury House Surgery, Saxonbury House, Croft Road, Crowborough, TN6 1DL. Phone: 01892 603131. Website: www.saxonburyhousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Justin Morris and Partners | 0.2 km | 90% |
| The Brook Health Centre | 2.0 km | 66% |
| Groombridge and Hartfield Medical Group | 6.4 km | 99% |
| Woodhill Surgery | 7.8 km | 91% |
| Buxted Medical Centre | 8.0 km | 63% |
- Ashdown Forest Health Centre (83% overall experience good)
- Dr Justin Morris and Partners (90% overall experience good)
- Groombridge and Hartfield Medical Group (99% overall experience good)
- The Brook Health Centre (66% overall experience good)
- Wadhurst Medical Group (66% overall experience good)
- Woodhill Surgery (91% overall experience good)
How do patients rate The Saxonbury House Surgery?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of The Saxonbury House Surgery as good, against 77% across England. 25% found it easy to get through by phone.
How many patients are registered at The Saxonbury House Surgery?
9,303 patients were registered in September 2026, down 2.9% on a year earlier.
What is The Saxonbury House Surgery's CQC rating?
Good overall, published in February 2016.
How many GPs does The Saxonbury House Surgery have?
7.8 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,192 patients per GP against 2,171 across England.
Are appointments at The Saxonbury House Surgery face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Saxonbury House Surgery's phone number?
01892 603131.