Springfield Medical Practice, Coventry: patient reviews and CQC rating
Springfield Medical Practice is a GP practice in Coventry with 7,229 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in July 2018. It has 3.7 full-time-equivalent qualified GPs, or 1,945 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Springfield Medical Practice
Its best result against England is the share who found the reception and administrative team helpful: 91%, against 85% across England. Its weakest is the share who found it easy to contact the practice through its website: 30%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 31st of the 52 practices in Coventry with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (83%). 109 patients answered the survey (response rate 24%).
| Survey question | Springfield Medical Practice | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 76% | 81% | 77% |
| Easy to contact by phone | 45% | 64% | 57% |
| Easy to contact via the website | 30% | 62% | 58% |
| Easy to contact via the NHS App | 48% | 60% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 73% | 77% | 73% |
| Wait for appointment about right | 72% | 78% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 86% | 94% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 302 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Springfield Medical Practice is Good, published in July 2018. All 5 key questions are rated Good. It held the same rating in the report before (September 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,229 patients were registered at Springfield Medical Practice in September 2026, down 0.9% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 1,945 patients per GP, fewer than the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 0.4 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 6.0 |
| August 2024 | 3.2 | 7.2 |
| August 2025 | 4.2 | 8.4 |
| August 2026 | 3.7 | 5.9 |
From June 2026 to August 2026 the practice recorded 3,802 appointments a month, or 526 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 42% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Springfield Medical Practice | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 526 | 486 | 510 |
| Face to face | 52% | 54% | 63% |
| Same day as booked | 42% | 54% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.1% against 1.2%) and COPD (2.4% against 1.9%). It has a lower share for dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 21.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.2% | 15.2% |
| Depression | 18+ yrs | 16.8% | 14.3% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| COPD | All ages | 2.4% | 1.9% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.1% | 74.9% |
Springfield Medical Practice, Bennetts Road South,, Keresley,, Coventry, CV6 2FL. Phone: 024 7633 2628. Website: www.springfieldmedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Park Leys Medical Practice | 0.0 km | 78% |
| Broad Street Surgery | 1.2 km | 64% |
| The Gables Medicentre | 1.6 km | 67% |
| Engleton House Surgery | 1.7 km | 92% |
| Holbrooks Health Team | 1.8 km | 61% |
- Allesly Village Surgery (82% overall experience good)
- Govind Health Centre (80% overall experience good)
- Moseley Avenue Surgery (77% overall experience good)
- Park Leys Medical Practice (78% overall experience good)
- The Gables Medicentre (67% overall experience good)
How do patients rate Springfield Medical Practice?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Springfield Medical Practice as good, against 77% across England. 45% found it easy to get through by phone.
How many patients are registered at Springfield Medical Practice?
7,229 patients were registered in September 2026, down 0.9% on a year earlier.
What is Springfield Medical Practice's CQC rating?
Good overall, published in July 2018.
How many GPs does Springfield Medical Practice have?
3.7 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,945 patients per GP against 2,171 across England.
Are appointments at Springfield Medical Practice face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Springfield Medical Practice's phone number?
024 7633 2628.