Richmond Hill Practice, Colne: patient reviews and CQC rating
Richmond Hill Practice is a GP practice in Colne with 12,744 registered patients (September 2026). In the 2026 GP Patient Survey, 59% of its patients described their overall experience as good, below the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 4.2 full-time-equivalent qualified GPs, or 3,025 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Richmond Hill Practice
Its result closest to England is the share who said they were treated with care and concern: 80%, against 86% across England. Its weakest is the share who found it easy to get through to the practice by phone: 26%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 3rd of the 3 practices in Colne with 50 or more responses. 26% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (51%). 137 patients answered the survey (response rate 26%).
| Survey question | Richmond Hill Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 59% | 78% | 77% |
| Easy to contact by phone | 26% | 61% | 57% |
| Easy to contact via the website | 47% | 55% | 58% |
| Easy to contact via the NHS App | 39% | 57% | 54% |
| Reception team helpful | 70% | 86% | 85% |
| Last contact good | 46% | 74% | 73% |
| Wait for appointment about right | 53% | 70% | 69% |
| Listened to well | 81% | 88% | 87% |
| Treated with care and concern | 80% | 87% | 86% |
| Confidence and trust in the clinician | 86% | 93% | 93% |
| Needs met | 80% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 258 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Richmond Hill Practice is Good, published in January 2017. All 5 key questions are rated Good. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,744 patients were registered at Richmond Hill Practice in September 2026, down 0.7% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 3,025 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 4.1 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 7.7 |
| August 2024 | 5.0 | 6.0 |
| August 2025 | 4.4 | 5.4 |
| August 2026 | 4.2 | 6.3 |
From June 2026 to August 2026 the practice recorded 5,142 appointments a month, or 403 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 40% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Richmond Hill Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 403 | 471 | 510 |
| Face to face | 49% | 70% | 63% |
| Same day as booked | 40% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.1% against 0.6%), COPD (3.2% against 1.9%) and serious mental illness (1.6% against 1.0%). It has a lower share for chronic kidney disease (3.3% against 4.6%). The practice's patients live in areas with an average deprivation score of 35.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.4 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.0% | 14.3% |
| High blood pressure | All ages | 14.8% | 15.2% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| COPD | All ages | 3.2% | 1.9% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Heart failure | All ages | 1.3% | 1.1% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.3% | 74.9% |
Richmond Hill Practice, Colne Health Centre, Craddock Road, Colne, BB8 0JZ. Phone: 01282 911401. Website: www.therichmondhillpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Harambee Surgery | 2.1 km | 80% |
| Barrowford Surgery | 4.0 km | 89% |
| Reedyford Health Care | 4.1 km | 77% |
| Dr Qazi Jehangir | 4.1 km | 62% |
| Pendle Valley Mill Practice - Yarnspinners Branch | 4.1 km | 47% |
- Barnoldswick Medical Centre (77% overall experience good)
- Barrowford Surgery (89% overall experience good)
- Harambee Surgery (80% overall experience good)
- The Pendle Medical Partnership (59% overall experience good)
How do patients rate Richmond Hill Practice?
In the 2026 GP Patient Survey, 59% of patients described their overall experience of Richmond Hill Practice as good, below the England figure of 77%. 26% found it easy to get through by phone.
How many patients are registered at Richmond Hill Practice?
12,744 patients were registered in September 2026, down 0.7% on a year earlier.
What is Richmond Hill Practice's CQC rating?
Good overall, published in January 2017.
How many GPs does Richmond Hill Practice have?
4.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,025 patients per GP against 2,171 across England.
Are appointments at Richmond Hill Practice face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Richmond Hill Practice's phone number?
01282 911401.