The Pendle Medical Partnership, Colne: patient reviews and CQC rating
The Pendle Medical Partnership is a GP practice in Colne with 14,982 registered patients (September 2026). In the 2026 GP Patient Survey, 59% of its patients described their overall experience as good, below the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in October 2022. It has 9.1 full-time-equivalent qualified GPs, or 1,643 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Pendle Medical Partnership
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 89%, against 93% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 21%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 2nd of the 3 practices in Colne with 50 or more responses. 28% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (69%). 104 patients answered the survey (response rate 25%).
| Survey question | The Pendle Medical Partnership | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 59% | 78% | 77% |
| Easy to contact by phone | 28% | 61% | 57% |
| Easy to contact via the website | 38% | 55% | 58% |
| Easy to contact via the NHS App | 21% | 57% | 54% |
| Reception team helpful | 72% | 86% | 85% |
| Last contact good | 57% | 74% | 73% |
| Wait for appointment about right | 57% | 70% | 69% |
| Listened to well | 81% | 88% | 87% |
| Treated with care and concern | 79% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 82% | 91% | 90% |
In the Friends and Family Test for July 2026, 82% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Pendle Medical Partnership is Good, published in October 2022. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,982 patients were registered at The Pendle Medical Partnership in September 2026, down 0.8% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 9.1 full-time-equivalent qualified GPs, there are 1,643 patients per GP, fewer than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 6.4 nurses and 6.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.9 | 11.8 |
| August 2024 | 7.1 | 11.2 |
| August 2025 | 8.1 | 9.8 |
| August 2026 | 9.1 | 13.2 |
From June 2026 to August 2026 the practice recorded 8,273 appointments a month, or 552 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 38% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Pendle Medical Partnership | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 552 | 471 | 510 |
| Face to face | 71% | 70% | 63% |
| Same day as booked | 38% | 42% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), COPD (2.5% against 1.9%) and coronary heart disease (3.9% against 3.0%). It has a lower share for osteoporosis (0.8% against 1.2%). The practice's patients live in areas with an average deprivation score of 28.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.1% | 15.2% |
| Depression | 18+ yrs | 15.9% | 14.3% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| COPD | All ages | 2.5% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.2% | 74.9% |
The Pendle Medical Partnership, Craddock Road, Colne, BB8 0JZ. Phone: 01282 731250.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Barnoldswick Medical Centre | 2.7 km | 77% |
| Richmond Hill Practice | 6.7 km | 59% |
| Harambee Surgery | 7.6 km | 80% |
| Barrowford Surgery | 9.1 km | 89% |
| Dyneley House Surgery | 9.9 km | 79% |
- Barnoldswick Medical Centre (77% overall experience good)
- Barrowford Surgery (89% overall experience good)
- Harambee Surgery (80% overall experience good)
- Richmond Hill Practice (59% overall experience good)
How do patients rate The Pendle Medical Partnership?
In the 2026 GP Patient Survey, 59% of patients described their overall experience of The Pendle Medical Partnership as good, below the England figure of 77%. 28% found it easy to get through by phone.
How many patients are registered at The Pendle Medical Partnership?
14,982 patients were registered in September 2026, down 0.8% on a year earlier.
What is The Pendle Medical Partnership's CQC rating?
Good overall, published in October 2022.
How many GPs does The Pendle Medical Partnership have?
9.1 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 1,643 patients per GP against 2,171 across England.
Are appointments at The Pendle Medical Partnership face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Pendle Medical Partnership's phone number?
01282 731250.