Cotswold Medical Practice, Cheltenham: patient reviews and CQC rating
Cotswold Medical Practice is a GP practice in Cheltenham with 11,210 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Gloucestershire: 81%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 5.9 full-time-equivalent qualified GPs, or 1,893 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cotswold Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 77%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 60%, against 69% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 8th of the 16 practices in Cheltenham with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (86%). 119 patients answered the survey (response rate 35%).
| Survey question | Cotswold Medical Practice | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 86% | 81% | 77% |
| Easy to contact by phone | 77% | 62% | 57% |
| Easy to contact via the website | 65% | 60% | 58% |
| Easy to contact via the NHS App | 68% | 56% | 54% |
| Reception team helpful | 90% | 89% | 85% |
| Last contact good | 81% | 76% | 73% |
| Wait for appointment about right | 60% | 66% | 69% |
| Listened to well | 92% | 90% | 87% |
| Treated with care and concern | 91% | 89% | 86% |
| Confidence and trust in the clinician | 99% | 95% | 93% |
| Needs met | 99% | 93% | 90% |
CQC's overall rating for Cotswold Medical Practice is Good, published in October 2016. One key question is rated differently: Responsive Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
11,210 patients were registered at Cotswold Medical Practice in September 2026, down 2.0% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 5.9 full-time-equivalent qualified GPs, there are 1,893 patients per GP, fewer than the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 3.1 nurses and 7.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.1 | 7.0 |
| August 2024 | 5.1 | 7.0 |
| August 2025 | 5.1 | 7.7 |
| August 2026 | 5.9 | 7.8 |
From June 2026 to August 2026 the practice recorded 5,961 appointments a month, or 532 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 37% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Cotswold Medical Practice | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 532 | 574 | 510 |
| Face to face | 85% | 64% | 63% |
| Same day as booked | 37% | 42% | 45% |
| More than 28 days after booking | 2% | 11% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.5% against 1.2%), palliative or supportive care needs (1.1% against 0.6%) and chronic kidney disease (8.0% against 4.6%). It has a lower share for a learning disability (0.3% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 13.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.1 years for women and 82.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.6% | 15.2% |
| Depression | 18+ yrs | 13.7% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.0% | 4.6% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Cancer | All ages | 5.9% | 3.8% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Osteoporosis | 50+ yrs | 2.5% | 1.2% |
| COPD | All ages | 1.7% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Heart failure | All ages | 1.3% | 1.1% |
| Palliative care | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.2% | 74.9% |
Cotswold Medical Practice, Moore Health Centre, Moore Road, Bourton-On-The-Water, Cheltenham, GL54 2AZ. Phone: 01451 820242. Website: www.cotswoldmedicalpractice.nhs.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stow Surgery | 5.4 km | 88% |
| Wychwood Surgery | 11.2 km | 98% |
| Mann Cottage Surgery | 11.3 km | 95% |
| The White House Surgery | 11.3 km | 93% |
| Burford Surgery | 11.9 km | 89% |
- Campden Surgery (74% overall experience good)
- Mann Cottage Surgery (95% overall experience good)
- Stow Surgery (88% overall experience good)
- The White House Surgery (93% overall experience good)
How do patients rate Cotswold Medical Practice?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Cotswold Medical Practice as good, above the England figure of 77%. 77% found it easy to get through by phone.
How many patients are registered at Cotswold Medical Practice?
11,210 patients were registered in September 2026, down 2.0% on a year earlier.
What is Cotswold Medical Practice's CQC rating?
Good overall, published in October 2016.
How many GPs does Cotswold Medical Practice have?
5.9 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,893 patients per GP against 2,171 across England.
Are appointments at Cotswold Medical Practice face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cotswold Medical Practice's phone number?
01451 820242.