Pavilion Surgery, Brighton: patient reviews and CQC rating
Pavilion Surgery is a GP practice in Brighton with 10,181 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 4.7 full-time-equivalent qualified GPs, or 2,188 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pavilion Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 86%, above the England figure of 54%. Its result closest to England is the share who said the wait for their last appointment was about right: 74%, against 69% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 7th of the 25 practices in Brighton with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (92%). 132 patients answered the survey (response rate 28%).
| Survey question | Pavilion Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 91% | 78% | 77% |
| Easy to contact by phone | 85% | 55% | 57% |
| Easy to contact via the website | 71% | 59% | 58% |
| Easy to contact via the NHS App | 86% | 54% | 54% |
| Reception team helpful | 98% | 86% | 85% |
| Last contact good | 97% | 73% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 95% | 88% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 306 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pavilion Surgery is Good, published in July 2016. All 5 key questions are rated Good. It held the same rating in the report before (August 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,181 patients were registered at Pavilion Surgery in September 2026, down 1.0% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 2,188 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.0 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 4.9 |
| August 2024 | 5.5 | 5.5 |
| August 2025 | 5.5 | 5.5 |
| August 2026 | 4.7 | 4.7 |
From June 2026 to August 2026 the practice recorded 3,775 appointments a month, or 371 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 32% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Pavilion Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 371 | 521 | 510 |
| Face to face | 78% | 58% | 63% |
| Same day as booked | 32% | 45% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.9% against 1.0%) and depression (20.4% against 14.3%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), osteoporosis (0.6% against 1.2%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 29.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.0 years for women and 76.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.4% | 14.3% |
| High blood pressure | All ages | 12.6% | 15.2% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Diabetes | 17+ yrs | 6.2% | 7.9% |
| Cancer | All ages | 2.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| COPD | All ages | 2.0% | 1.9% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.1% | 74.9% |
Pavilion Surgery, 2-3 Old Steine, Brighton, BN1 1EJ. Phone: 01273 685588.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Regency Surgery | 0.0 km | 80% |
| Ardingly Court Surgery | 0.2 km | 92% |
| Ship Street Surgery | 0.4 km | 90% |
| Arch Healthcare | 0.5 km | 100% |
| Brighton Station Health Centre | 0.8 km | 70% |
- Arch Healthcare (100% overall experience good)
- Ardingly Court Surgery (92% overall experience good)
- Park Crescent Health Centre (61% overall experience good)
- Regency Surgery (80% overall experience good)
- St Peter's Medical Centre (75% overall experience good)
- The Broadway Surgery (85% overall experience good)
- Wellsbourne Health Centre (83% overall experience good)
- Woodingdean Medical Centre (72% overall experience good)
How do patients rate Pavilion Surgery?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Pavilion Surgery as good, above the England figure of 77%. 85% found it easy to get through by phone.
How many patients are registered at Pavilion Surgery?
10,181 patients were registered in September 2026, down 1.0% on a year earlier.
What is Pavilion Surgery's CQC rating?
Good overall, published in July 2016.
How many GPs does Pavilion Surgery have?
4.7 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,188 patients per GP against 2,171 across England.
Are appointments at Pavilion Surgery face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pavilion Surgery's phone number?
01273 685588.