Arch Healthcare, Brighton: patient reviews and CQC rating
Arch Healthcare is a GP practice in Brighton with 1,382 registered patients (September 2026). In the 2026 GP Patient Survey, 100% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Outstanding overall, in a report published in March 2019. It has 3.4 full-time-equivalent qualified GPs, or 402 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Arch Healthcare
Its best result against England is the share who found it easy to contact the practice using the NHS App: 90%, above the England figure of 54%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 25 practices in Brighton with 50 or more responses. 93% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (99%). 88 patients answered the survey (response rate 9%).
| Survey question | Arch Healthcare | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 100% | 78% | 77% |
| Easy to contact by phone | 93% | 55% | 57% |
| Easy to contact via the website | 83% | 59% | 58% |
| Easy to contact via the NHS App | 90% | 54% | 54% |
| Reception team helpful | 100% | 86% | 85% |
| Last contact good | 97% | 73% | 73% |
| Wait for appointment about right | 89% | 70% | 69% |
| Listened to well | 98% | 88% | 87% |
| Treated with care and concern | 99% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 98% | 91% | 90% |
CQC's overall rating for Arch Healthcare is Outstanding, published in March 2019. All 5 key questions are rated Outstanding.
| Key question | Rating |
|---|---|
| Safe | Outstanding |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Outstanding |
1,382 patients were registered at Arch Healthcare in September 2026, down 1.4% on a year earlier (England: down 1.1%).
4% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 402 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 3.3 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 3.4 |
| August 2024 | 3.9 | 3.9 |
| August 2025 | 3.4 | 3.4 |
| August 2026 | 3.4 | 3.4 |
From June 2026 to August 2026 the practice recorded 1,496 appointments a month, or 1,082 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 40% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 19% of booked patients did not attend.
| Measure | Arch Healthcare | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,082 | 521 | 510 |
| Face to face | 68% | 58% | 63% |
| Same day as booked | 40% | 45% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 19% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (9.0% against 1.0%), COPD (6.4% against 1.9%) and epilepsy (2.1% against 0.8%). It has a lower share for chronic kidney disease (0.7% against 4.6%), cancer (0.8% against 3.8%) and atrial fibrillation (0.9% against 2.2%). The practice's patients live in areas with an average deprivation score of 35.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.1 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 34.0% | 14.3% |
| Asthma | 6+ yrs | 12.4% | 6.6% |
| Serious mental illness | All ages | 9.0% | 1.0% |
| High blood pressure | All ages | 7.7% | 15.2% |
| COPD | All ages | 6.4% | 1.9% |
| Diabetes | 17+ yrs | 4.2% | 7.9% |
| Epilepsy | 18+ yrs | 2.1% | 0.8% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Learning disability | All ages | 1.0% | 0.6% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Palliative care | All ages | 0.9% | 0.6% |
| Cancer | All ages | 0.8% | 3.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Chronic kidney disease | 18+ yrs | 0.7% | 4.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 29.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 25.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 60.0% | 74.9% |
Arch Healthcare, The School Clinic, Morley Street, Brighton, BN2 9DH. Phone: 01273 003930.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Regency Surgery | 0.4 km | 80% |
| Pavilion Surgery | 0.5 km | 91% |
| Ardingly Court Surgery | 0.5 km | 92% |
| Brighton Station Health Centre | 0.6 km | 70% |
| St Peter's Medical Centre | 0.6 km | 75% |
- Ardingly Court Surgery (92% overall experience good)
- Park Crescent Health Centre (61% overall experience good)
- Pavilion Surgery (91% overall experience good)
- Regency Surgery (80% overall experience good)
- St Peter's Medical Centre (75% overall experience good)
- The Broadway Surgery (85% overall experience good)
- Wellsbourne Health Centre (83% overall experience good)
- Woodingdean Medical Centre (72% overall experience good)
How do patients rate Arch Healthcare?
In the 2026 GP Patient Survey, 100% of patients described their overall experience of Arch Healthcare as good, above the England figure of 77%. 93% found it easy to get through by phone.
How many patients are registered at Arch Healthcare?
1,382 patients were registered in September 2026, down 1.4% on a year earlier.
What is Arch Healthcare's CQC rating?
Outstanding overall, published in March 2019.
How many GPs does Arch Healthcare have?
3.4 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 402 patients per GP against 2,171 across England.
Are appointments at Arch Healthcare face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Arch Healthcare's phone number?
01273 003930.