The Broadway Surgery, Brighton: patient reviews and CQC rating
The Broadway Surgery is a GP practice in Brighton with 2,303 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Requires Improvement overall, in a report published in September 2023. It has 0.8 full-time-equivalent qualified GPs, or 2,879 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Broadway Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 69%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 36%, below the England figure of 58%. Of the 11 results in the table, 4 are above England and 1 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 11th of the 25 practices in Brighton with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (87%). 97 patients answered the survey (response rate 17%).
| Survey question | The Broadway Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 85% | 78% | 77% |
| Easy to contact by phone | 69% | 55% | 57% |
| Easy to contact via the website | 36% | 59% | 58% |
| Easy to contact via the NHS App | 52% | 54% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 68% | 73% | 73% |
| Wait for appointment about right | 63% | 70% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 96% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 97% | 91% | 90% |
CQC's overall rating for The Broadway Surgery is Requires Improvement, published in September 2023. 2 key questions are rated differently: Caring Good and Responsive Good. Its previous overall rating was Good (July 2021).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
2,303 patients were registered at The Broadway Surgery in September 2026, up 2.3% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 0.8 full-time-equivalent qualified GPs, there are 2,879 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 0.9 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.6 | 0.6 |
| August 2024 | 0.6 | 0.6 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 0.8 | 0.8 |
From June 2026 to August 2026 the practice recorded 1,052 appointments a month, or 457 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 28% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The Broadway Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 457 | 521 | 510 |
| Face to face | 58% | 58% | 63% |
| Same day as booked | 28% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (5.7% against 1.9%), a learning disability (1.3% against 0.6%) and depression (30.8% against 14.3%). It has a lower share for palliative or supportive care needs (0.0% against 0.6%). The practice's patients live in areas with an average deprivation score of 43.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.4 years for women and 76.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 30.8% | 14.3% |
| High blood pressure | All ages | 21.3% | 15.2% |
| Diabetes | 17+ yrs | 11.5% | 7.9% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| COPD | All ages | 5.7% | 1.9% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Cancer | All ages | 3.0% | 3.8% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Epilepsy | 18+ yrs | 1.5% | 0.8% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Learning disability | All ages | 1.3% | 0.6% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Palliative care | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.7% | 74.9% |
The Broadway Surgery, 179 Whitehawk Road, Brighton, BN2 5FL. Phone: 01273 600888. Website: www.thebroadwaysurgerywhitehawk.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wellsbourne Health Centre | 0.0 km | 83% |
| Park Crescent Health Centre | 1.7 km | 61% |
| Ardingly Court Surgery | 1.9 km | 92% |
| Arch Healthcare | 1.9 km | 100% |
| St Peter's Medical Centre | 2.0 km | 75% |
- Arch Healthcare (100% overall experience good)
- Ardingly Court Surgery (92% overall experience good)
- Park Crescent Health Centre (61% overall experience good)
- Pavilion Surgery (91% overall experience good)
- Regency Surgery (80% overall experience good)
- St Peter's Medical Centre (75% overall experience good)
- Wellsbourne Health Centre (83% overall experience good)
- Woodingdean Medical Centre (72% overall experience good)
How do patients rate The Broadway Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of The Broadway Surgery as good, above the England figure of 77%. 69% found it easy to get through by phone.
How many patients are registered at The Broadway Surgery?
2,303 patients were registered in September 2026, up 2.3% on a year earlier.
What is The Broadway Surgery's CQC rating?
Requires Improvement overall, published in September 2023.
How many GPs does The Broadway Surgery have?
0.8 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 2,879 patients per GP against 2,171 across England.
Are appointments at The Broadway Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Broadway Surgery's phone number?
01273 600888.