Olive Medical Practice, Blackburn: patient reviews and CQC rating
Olive Medical Practice is a GP practice in Blackburn with 7,257 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2021. It has 2.3 full-time-equivalent qualified GPs, or 3,202 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Olive Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 58%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 28%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 17th of the 20 practices in Blackburn with 50 or more responses. 28% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (64%). 87 patients answered the survey (response rate 8%).
| Survey question | Olive Medical Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 63% | 78% | 77% |
| Easy to contact by phone | 28% | 61% | 57% |
| Easy to contact via the website | 58% | 55% | 58% |
| Easy to contact via the NHS App | 49% | 57% | 54% |
| Reception team helpful | 71% | 86% | 85% |
| Last contact good | 59% | 74% | 73% |
| Wait for appointment about right | 56% | 70% | 69% |
| Listened to well | 78% | 88% | 87% |
| Treated with care and concern | 79% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 52% of 174 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Olive Medical Practice is Good, published in September 2021. One key question is rated differently: Responsive Requires Improvement. Its previous overall rating was Requires Improvement (November 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
7,257 patients were registered at Olive Medical Practice in September 2026, down 5.2% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 3,202 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 0.9 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 2.7 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 5,273 appointments a month, or 727 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 62% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Olive Medical Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 727 | 471 | 510 |
| Face to face | 83% | 70% | 63% |
| Same day as booked | 62% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.6% against 7.9%). It has a lower share for osteoporosis (0.0% against 1.2%), atrial fibrillation (0.3% against 2.2%) and palliative or supportive care needs (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 38.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.9 years for women and 74.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 13.6% | 7.9% |
| Depression | 18+ yrs | 10.6% | 14.3% |
| High blood pressure | All ages | 9.6% | 15.2% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.0% | 4.6% |
| Cancer | All ages | 1.2% | 3.8% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| COPD | All ages | 0.5% | 1.9% |
| Learning disability | All ages | 0.5% | 0.6% |
| Heart failure | All ages | 0.4% | 1.1% |
| Dementia | All ages | 0.3% | 0.8% |
| Atrial fibrillation | All ages | 0.3% | 2.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 46.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 47.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 40.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.0% | 74.9% |
Olive Medical Practice, 3 Lime Street, Blackburn, BB1 7EP. Phone: 01254 287070. Website: www.olivemedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Oakenhurst Medical Practice | 0.4 km | 84% |
| The Family Practice | 0.4 km | 58% |
| Dr RC Rautray's Practice | 0.6 km | 54% |
| Shifa Surgery | 0.8 km | 65% |
| Little Harwood Health Centre | 1.3 km | 72% |
- Blakewater Healthcare (70% overall experience good)
- Brownhill Surgery (75% overall experience good)
- Dr RC Rautray's Practice (54% overall experience good)
- Hollins Grove Surgery (90% overall experience good)
- Shifa Surgery (65% overall experience good)
How do patients rate Olive Medical Practice?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Olive Medical Practice as good, below the England figure of 77%. 28% found it easy to get through by phone.
How many patients are registered at Olive Medical Practice?
7,257 patients were registered in September 2026, down 5.2% on a year earlier.
What is Olive Medical Practice's CQC rating?
Good overall, published in September 2021.
How many GPs does Olive Medical Practice have?
2.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,202 patients per GP against 2,171 across England.
Are appointments at Olive Medical Practice face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Olive Medical Practice's phone number?
01254 287070.