Hollins Grove Surgery, Darwen: patient reviews and CQC rating
Hollins Grove Surgery is a GP practice in Darwen with 2,500 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2019. It has 0.7 full-time-equivalent qualified GPs, or 3,750 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hollins Grove Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 80%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 1st of the 4 practices in Darwen with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (76%). 96 patients answered the survey (response rate 13%).
| Survey question | Hollins Grove Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 90% | 78% | 77% |
| Easy to contact by phone | 80% | 61% | 57% |
| Easy to contact via the website | 73% | 55% | 58% |
| Easy to contact via the NHS App | 68% | 57% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 90% | 74% | 73% |
| Wait for appointment about right | 85% | 70% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
CQC's overall rating for Hollins Grove Surgery is Good, published in December 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,500 patients were registered at Hollins Grove Surgery in September 2026, down 1.4% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 0.7 full-time-equivalent qualified GPs, there are 3,750 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.7 | 0.7 |
| August 2024 | 0.7 | 0.7 |
| August 2025 | 0.7 | 0.7 |
| August 2026 | 0.7 | 0.7 |
From June 2026 to August 2026 the practice recorded 1,494 appointments a month, or 598 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 67% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Hollins Grove Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 598 | 471 | 510 |
| Face to face | 78% | 70% | 63% |
| Same day as booked | 67% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.0% against 7.9%), asthma (8.9% against 6.6%) and depression (19.4% against 14.3%). It has a lower share for chronic kidney disease (2.6% against 4.6%). The practice's patients live in areas with an average deprivation score of 36.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.4 years for women and 75.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.4% | 14.3% |
| High blood pressure | All ages | 13.0% | 15.2% |
| Diabetes | 17+ yrs | 11.0% | 7.9% |
| Asthma | 6+ yrs | 8.9% | 6.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Cancer | All ages | 2.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| COPD | All ages | 2.4% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.9% | 74.9% |
Hollins Grove Surgery, 153 Blackburn Road, Darwen, BB3 1ET. Phone: 01254 701961. Website: www.hollinsgrovesurgery.webs.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr M Ninan and partners | 1.1 km | 89% |
| Darwen Healthlink, Darwen Health Centre | 1.1 km | 79% |
| Dr AK Gupta's Practice | 1.7 km | 87% |
| Roman Road Health Centre | 2.6 km | 84% |
| Bentham Road Health Centre | 3.4 km | 73% |
- Blakewater Healthcare (70% overall experience good)
- Brownhill Surgery (75% overall experience good)
- Dr RC Rautray's Practice (54% overall experience good)
- Olive Medical Practice (63% overall experience good)
- Shifa Surgery (65% overall experience good)
How do patients rate Hollins Grove Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Hollins Grove Surgery as good, above the England figure of 77%. 80% found it easy to get through by phone.
How many patients are registered at Hollins Grove Surgery?
2,500 patients were registered in September 2026, down 1.4% on a year earlier.
What is Hollins Grove Surgery's CQC rating?
Good overall, published in December 2019.
How many GPs does Hollins Grove Surgery have?
0.7 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 3,750 patients per GP against 2,171 across England.
Are appointments at Hollins Grove Surgery face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hollins Grove Surgery's phone number?
01254 701961.