Brownhill Surgery, Blackburn: patient reviews and CQC rating
Brownhill Surgery is a GP practice in Blackburn with 6,363 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 2.8 full-time-equivalent qualified GPs, or 2,283 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brownhill Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 89%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 25%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 10th of the 20 practices in Blackburn with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (77%). 105 patients answered the survey (response rate 24%).
| Survey question | Brownhill Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 75% | 78% | 77% |
| Easy to contact by phone | 60% | 61% | 57% |
| Easy to contact via the website | 25% | 55% | 58% |
| Easy to contact via the NHS App | 51% | 57% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 71% | 74% | 73% |
| Wait for appointment about right | 89% | 70% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 49 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Brownhill Surgery is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,363 patients were registered at Brownhill Surgery in September 2026, up 3.9% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 2,283 patients per GP, close to the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.2 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 3.2 |
| August 2024 | 2.2 | 5.4 |
| August 2025 | 3.2 | 4.2 |
| August 2026 | 2.8 | 6.8 |
From June 2026 to August 2026 the practice recorded 2,945 appointments a month, or 463 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 58% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Brownhill Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 463 | 471 | 510 |
| Face to face | 74% | 70% | 63% |
| Same day as booked | 58% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for coronary heart disease (3.8% against 3.0%). It has a lower share for osteoporosis (0.3% against 1.2%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 17.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.4 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.1% | 15.2% |
| Depression | 18+ yrs | 12.2% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 88.3% | 74.9% |
Brownhill Surgery, 788-792 Whalley New Road, Blackburn, BB1 9BA. Phone: 01254 247477.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Blakewater Healthcare | 1.2 km | 70% |
| Little Harwood Health Centre | 2.0 km | 72% |
| Shifa Surgery | 2.0 km | 65% |
| Dr RC Rautray's Practice | 2.5 km | 54% |
| Olive Medical Practice | 2.6 km | 63% |
- Blakewater Healthcare (70% overall experience good)
- Dr RC Rautray's Practice (54% overall experience good)
- Hollins Grove Surgery (90% overall experience good)
- Olive Medical Practice (63% overall experience good)
- Shifa Surgery (65% overall experience good)
How do patients rate Brownhill Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Brownhill Surgery as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Brownhill Surgery?
6,363 patients were registered in September 2026, up 3.9% on a year earlier.
What is Brownhill Surgery's CQC rating?
Good overall, published in September 2016.
How many GPs does Brownhill Surgery have?
2.8 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,283 patients per GP against 2,171 across England.
Are appointments at Brownhill Surgery face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brownhill Surgery's phone number?
01254 247477.