Blakewater Healthcare, Blackburn: patient reviews and CQC rating
Blakewater Healthcare is a GP practice in Blackburn with 10,721 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in April 2020. It has 3.9 full-time-equivalent qualified GPs, or 2,763 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Blakewater Healthcare
Its result closest to England is the share who found it easy to contact the practice using the NHS App: 53%, against 54% across England. Its weakest is the share who found the reception and administrative team helpful: 70%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 14th of the 20 practices in Blackburn with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (61%). 77 patients answered the survey (response rate 15%).
| Survey question | Blakewater Healthcare | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 70% | 78% | 77% |
| Easy to contact by phone | 54% | 61% | 57% |
| Easy to contact via the website | 51% | 55% | 58% |
| Easy to contact via the NHS App | 53% | 57% | 54% |
| Reception team helpful | 70% | 86% | 85% |
| Last contact good | 67% | 74% | 73% |
| Wait for appointment about right | 64% | 70% | 69% |
| Listened to well | 76% | 88% | 87% |
| Treated with care and concern | 72% | 87% | 86% |
| Confidence and trust in the clinician | 87% | 93% | 93% |
| Needs met | 83% | 91% | 90% |
In the Friends and Family Test for July 2026, 78% of 45 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Blakewater Healthcare is Good, published in April 2020. One key question is rated differently: Effective Requires Improvement. Its previous overall rating was Inadequate (October 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
10,721 patients were registered at Blakewater Healthcare in September 2026, down 2.5% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 2,763 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 3.5 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 3.9 | 3.9 |
| August 2025 | 3.9 | 3.9 |
| August 2026 | 3.9 | 3.9 |
From June 2026 to August 2026 the practice recorded 5,494 appointments a month, or 512 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 56% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Blakewater Healthcare | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 512 | 471 | 510 |
| Face to face | 61% | 70% | 63% |
| Same day as booked | 56% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%) and diabetes (10.4% against 7.9%). It has a lower share for osteoporosis (0.4% against 1.2%), chronic kidney disease (2.2% against 4.6%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 35.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.7 years for women and 76.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.0% | 14.3% |
| High blood pressure | All ages | 13.2% | 15.2% |
| Diabetes | 17+ yrs | 10.4% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Cancer | All ages | 3.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.2% | 4.6% |
| COPD | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.6% | 74.9% |
Blakewater Healthcare, 367 Whalley New Road, Blackburn, BB1 9SR. Phone: 01254 360158. Website: www.blakewaterhealthcare.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Little Harwood Health Centre | 0.8 km | 72% |
| Shifa Surgery | 0.9 km | 65% |
| Brownhill Surgery | 1.2 km | 75% |
| Dr RC Rautray's Practice | 1.4 km | 54% |
| Olive Medical Practice | 1.6 km | 63% |
- Brownhill Surgery (75% overall experience good)
- Dr RC Rautray's Practice (54% overall experience good)
- Hollins Grove Surgery (90% overall experience good)
- Olive Medical Practice (63% overall experience good)
- Shifa Surgery (65% overall experience good)
How do patients rate Blakewater Healthcare?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Blakewater Healthcare as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Blakewater Healthcare?
10,721 patients were registered in September 2026, down 2.5% on a year earlier.
What is Blakewater Healthcare's CQC rating?
Good overall, published in April 2020.
How many GPs does Blakewater Healthcare have?
3.9 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,763 patients per GP against 2,171 across England.
Are appointments at Blakewater Healthcare face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Blakewater Healthcare's phone number?
01254 360158.