William Hopwood Surgery, Blackburn: patient reviews and CQC rating
William Hopwood Surgery is a GP practice in Blackburn with 5,128 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 1.6 full-time-equivalent qualified GPs, or 3,205 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about William Hopwood Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 57%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 46%, against 58% across England. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 12th of the 20 practices in Blackburn with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (67%). 101 patients answered the survey (response rate 9%).
| Survey question | William Hopwood Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 73% | 78% | 77% |
| Easy to contact by phone | 56% | 61% | 57% |
| Easy to contact via the website | 46% | 55% | 58% |
| Easy to contact via the NHS App | 57% | 57% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 71% | 74% | 73% |
| Wait for appointment about right | 70% | 70% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 83% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 80% | 91% | 90% |
In the Friends and Family Test for July 2026, 56% of 224 responses rated the practice good or very good (England: 92%).
CQC's overall rating for William Hopwood Surgery is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,128 patients were registered at William Hopwood Surgery in September 2026, down 3.5% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 3,205 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.1 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 1.6 | 1.6 |
From June 2026 to August 2026 the practice recorded 2,573 appointments a month, or 502 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 60% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | William Hopwood Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 502 | 471 | 510 |
| Face to face | 46% | 70% | 63% |
| Same day as booked | 60% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.5% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and cancer (1.2% against 3.8%). The practice's patients live in areas with an average deprivation score of 45.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.9 years for women and 74.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.6% | 15.2% |
| Diabetes | 17+ yrs | 13.5% | 7.9% |
| Depression | 18+ yrs | 9.3% | 14.3% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| COPD | All ages | 1.6% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Cancer | All ages | 1.2% | 3.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 54.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.4% | 74.9% |
William Hopwood Surgery, The Surgery, William Hopwood Street, Audley, Blackburn, BB1 1LX. Phone: 0125452522.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Pringle Street Surgery | 0.5 km | 76% |
| Audley Health Centre | 0.5 km | 65% |
| Dr RC Rautray's Practice | 1.0 km | 54% |
| The Cornerstone Practice | 1.1 km | 78% |
| St Georges Surgery | 1.1 km | 75% |
- Audley Health Centre (65% overall experience good)
- Bentham Road Health Centre (73% overall experience good)
- Pringle Street Surgery (76% overall experience good)
- Roman Road Health Centre (84% overall experience good)
- St Georges Surgery (75% overall experience good)
- The Cornerstone Practice (78% overall experience good)
How do patients rate William Hopwood Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of William Hopwood Surgery as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at William Hopwood Surgery?
5,128 patients were registered in September 2026, down 3.5% on a year earlier.
What is William Hopwood Surgery's CQC rating?
Good overall, published in August 2016.
How many GPs does William Hopwood Surgery have?
1.6 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,205 patients per GP against 2,171 across England.
Are appointments at William Hopwood Surgery face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is William Hopwood Surgery's phone number?
0125452522.