Audley Health Centre, Blackburn: patient reviews and CQC rating
Audley Health Centre is a GP practice in Blackburn with 6,023 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 2.5 full-time-equivalent qualified GPs, or 2,455 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Audley Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 59%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 29%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 15th of the 20 practices in Blackburn with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (60%). 93 patients answered the survey (response rate 14%).
| Survey question | Audley Health Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 65% | 78% | 77% |
| Easy to contact by phone | 59% | 61% | 57% |
| Easy to contact via the website | 29% | 55% | 58% |
| Easy to contact via the NHS App | 31% | 57% | 54% |
| Reception team helpful | 77% | 86% | 85% |
| Last contact good | 61% | 74% | 73% |
| Wait for appointment about right | 58% | 70% | 69% |
| Listened to well | 76% | 88% | 87% |
| Treated with care and concern | 74% | 87% | 86% |
| Confidence and trust in the clinician | 82% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 79% of 42 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Audley Health Centre is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,023 patients were registered at Audley Health Centre in September 2026, up 1.7% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 2,455 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.0 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 3,062 appointments a month, or 508 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 50% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Audley Health Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 508 | 471 | 510 |
| Face to face | 64% | 70% | 63% |
| Same day as booked | 50% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (0.9% against 0.6%), diabetes (11.9% against 7.9%) and asthma (9.7% against 6.6%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), atrial fibrillation (0.7% against 2.2%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 43.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.1 years for women and 74.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.5% | 14.3% |
| High blood pressure | All ages | 14.7% | 15.2% |
| Diabetes | 17+ yrs | 11.9% | 7.9% |
| Asthma | 6+ yrs | 9.7% | 6.6% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| COPD | All ages | 2.7% | 1.9% |
| Cancer | All ages | 1.9% | 3.8% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 52.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.0% | 74.9% |
Audley Health Centre, Longton Close, Blackburn, BB1 1XA. Phone: 01254 617411. Website: www.audleyhealthcentre.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| William Hopwood Surgery | 0.5 km | 73% |
| The Cornerstone Practice | 0.9 km | 78% |
| Pringle Street Surgery | 0.9 km | 76% |
| Dr RC Rautray's Practice | 1.4 km | 54% |
| Little Harwood Health Centre | 1.4 km | 72% |
- Bentham Road Health Centre (73% overall experience good)
- Pringle Street Surgery (76% overall experience good)
- Roman Road Health Centre (84% overall experience good)
- St Georges Surgery (75% overall experience good)
- The Cornerstone Practice (78% overall experience good)
- William Hopwood Surgery (73% overall experience good)
How do patients rate Audley Health Centre?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of Audley Health Centre as good, below the England figure of 77%. 59% found it easy to get through by phone.
How many patients are registered at Audley Health Centre?
6,023 patients were registered in September 2026, up 1.7% on a year earlier.
What is Audley Health Centre's CQC rating?
Good overall, published in December 2016.
How many GPs does Audley Health Centre have?
2.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,455 patients per GP against 2,171 across England.
Are appointments at Audley Health Centre face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Audley Health Centre's phone number?
01254 617411.