Bentham Road Health Centre, Blackburn: patient reviews and CQC rating
Bentham Road Health Centre is a GP practice in Blackburn with 8,496 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 3.0 full-time-equivalent qualified GPs, or 2,870 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bentham Road Health Centre
Its best result against England is the share who found the reception and administrative team helpful: 85%, against 85% across England. Its weakest is the share who found it easy to contact the practice through its website: 42%, against 58% across England. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 11th of the 20 practices in Blackburn with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (74%). 95 patients answered the survey (response rate 17%).
| Survey question | Bentham Road Health Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 73% | 78% | 77% |
| Easy to contact by phone | 49% | 61% | 57% |
| Easy to contact via the website | 42% | 55% | 58% |
| Easy to contact via the NHS App | 45% | 57% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 65% | 74% | 73% |
| Wait for appointment about right | 64% | 70% | 69% |
| Listened to well | 81% | 88% | 87% |
| Treated with care and concern | 78% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 80% | 91% | 90% |
In the Friends and Family Test for July 2026, 88% of 162 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bentham Road Health Centre is Good, published in July 2017. All 5 key questions are rated Good. It held the same rating in the report before (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,496 patients were registered at Bentham Road Health Centre in September 2026, up 1.0% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 2,870 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.9 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 3.4 |
| August 2024 | 3.4 | 3.4 |
| August 2025 | 4.1 | 4.1 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 3,393 appointments a month, or 399 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 45% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Bentham Road Health Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 399 | 471 | 510 |
| Face to face | 75% | 70% | 63% |
| Same day as booked | 45% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (28.9% against 14.3%), peripheral arterial disease (0.9% against 0.6%) and epilepsy (1.2% against 0.8%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), chronic kidney disease (2.2% against 4.6%) and cancer (2.8% against 3.8%). The practice's patients live in areas with an average deprivation score of 39.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.3 years for women and 75.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 28.9% | 14.3% |
| High blood pressure | All ages | 14.4% | 15.2% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Cancer | All ages | 2.8% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| COPD | All ages | 2.5% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.2% | 4.6% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.8% | 74.9% |
Bentham Road Health Centre, Bentham Road,, Blackburn, BB2 4QD. Phone: 01254 965200. Website: www.cornerstonepractice.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Witton Medical Centre | 1.1 km | 91% |
| Redlam Surgery | 1.3 km | 83% |
| Limefield and Cherry Tree Surgeries | 2.2 km | 79% |
| St Georges Surgery | 2.2 km | 75% |
| Roman Road Health Centre | 2.3 km | 84% |
- Audley Health Centre (65% overall experience good)
- Pringle Street Surgery (76% overall experience good)
- Roman Road Health Centre (84% overall experience good)
- St Georges Surgery (75% overall experience good)
- The Cornerstone Practice (78% overall experience good)
- William Hopwood Surgery (73% overall experience good)
How do patients rate Bentham Road Health Centre?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Bentham Road Health Centre as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at Bentham Road Health Centre?
8,496 patients were registered in September 2026, up 1.0% on a year earlier.
What is Bentham Road Health Centre's CQC rating?
Good overall, published in July 2017.
How many GPs does Bentham Road Health Centre have?
3.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,870 patients per GP against 2,171 across England.
Are appointments at Bentham Road Health Centre face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bentham Road Health Centre's phone number?
01254 965200.