Redlam Surgery, Blackburn: patient reviews and CQC rating
Redlam Surgery is a GP practice in Blackburn with 4,372 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 1.9 full-time-equivalent qualified GPs, or 2,277 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Redlam Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 87%, against 87% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 20 practices in Blackburn with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (79%). 113 patients answered the survey (response rate 23%).
| Survey question | Redlam Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 83% | 78% | 77% |
| Easy to contact by phone | 84% | 61% | 57% |
| Easy to contact via the website | 59% | 55% | 58% |
| Easy to contact via the NHS App | 65% | 57% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 84% | 74% | 73% |
| Wait for appointment about right | 70% | 70% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 103 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Redlam Surgery is Good, published in January 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,372 patients were registered at Redlam Surgery in September 2026, down 1.1% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 2,277 patients per GP, close to the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 0.8 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 1.9 | 5.1 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 1.9 | 4.1 |
From June 2026 to August 2026 the practice recorded 1,902 appointments a month, or 435 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 43% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Redlam Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 435 | 471 | 510 |
| Face to face | 49% | 70% | 63% |
| Same day as booked | 43% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.4% against 1.0%), peripheral arterial disease (1.0% against 0.6%) and epilepsy (1.4% against 0.8%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 36.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.2 years for women and 75.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.3% | 15.2% |
| Depression | 18+ yrs | 11.6% | 14.3% |
| Diabetes | 17+ yrs | 10.9% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Cancer | All ages | 3.8% | 3.8% |
| COPD | All ages | 2.9% | 1.9% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Serious mental illness | All ages | 2.4% | 1.0% |
| Heart failure | All ages | 1.6% | 1.1% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Learning disability | All ages | 0.9% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.3% | 74.9% |
Redlam Surgery, 62-64 Redlam, Blackburn, BB2 1UW. Phone: 01254 260051. Website: www.redlamsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Witton Medical Centre | 0.4 km | 91% |
| Limefield and Cherry Tree Surgeries | 0.8 km | 79% |
| Oakenhurst Medical Practice | 1.3 km | 84% |
| The Family Practice | 1.3 km | 58% |
| Bentham Road Health Centre | 1.3 km | 73% |
- Limefield and Cherry Tree Surgeries (79% overall experience good)
- Little Harwood Health Centre (72% overall experience good)
- Oakenhurst Medical Practice (84% overall experience good)
- The Family Practice (58% overall experience good)
- Witton Medical Centre (91% overall experience good)
How do patients rate Redlam Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Redlam Surgery as good, against 77% across England. 84% found it easy to get through by phone.
How many patients are registered at Redlam Surgery?
4,372 patients were registered in September 2026, down 1.1% on a year earlier.
What is Redlam Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does Redlam Surgery have?
1.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,277 patients per GP against 2,171 across England.
Are appointments at Redlam Surgery face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Redlam Surgery's phone number?
01254 260051.