Oakenhurst Medical Practice, Blackburn: patient reviews and CQC rating
Oakenhurst Medical Practice is a GP practice in Blackburn with 9,855 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 4.3 full-time-equivalent qualified GPs, or 2,292 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oakenhurst Medical Practice
Its best result against England is the share who found the reception and administrative team helpful: 93%, above the England figure of 85%. Its weakest is the share who found it easy to contact the practice using the NHS App: 48%, against 54% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 3rd of the 20 practices in Blackburn with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (82%). 109 patients answered the survey (response rate 27%).
| Survey question | Oakenhurst Medical Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 84% | 78% | 77% |
| Easy to contact by phone | 63% | 61% | 57% |
| Easy to contact via the website | 52% | 55% | 58% |
| Easy to contact via the NHS App | 48% | 57% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 79% | 74% | 73% |
| Wait for appointment about right | 77% | 70% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 49 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Oakenhurst Medical Practice is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,855 patients were registered at Oakenhurst Medical Practice in September 2026, down 3.3% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 4.3 full-time-equivalent qualified GPs, there are 2,292 patients per GP, close to the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 0.8 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 7.1 |
| August 2024 | 4.3 | 8.6 |
| August 2025 | 4.3 | 6.0 |
| August 2026 | 4.3 | 7.6 |
From June 2026 to August 2026 the practice recorded 3,800 appointments a month, or 386 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 54% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Oakenhurst Medical Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 386 | 471 | 510 |
| Face to face | 75% | 70% | 63% |
| Same day as booked | 54% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for coronary heart disease (3.7% against 3.0%). It has a lower share for osteoporosis (0.3% against 1.2%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 32.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.5% | 15.2% |
| Depression | 18+ yrs | 15.3% | 14.3% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.8% | 74.9% |
Oakenhurst Medical Practice, Barbara Castle Way Health Centre, Simmons Street, Blackburn, BB2 1AX. Phone: 01254 617101. Website: www.oakenhurstmedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Family Practice | 0.0 km | 58% |
| Olive Medical Practice | 0.4 km | 63% |
| Dr RC Rautray's Practice | 0.9 km | 54% |
| Limefield and Cherry Tree Surgeries | 1.0 km | 79% |
| Shifa Surgery | 1.1 km | 65% |
- Limefield and Cherry Tree Surgeries (79% overall experience good)
- Little Harwood Health Centre (72% overall experience good)
- Redlam Surgery (83% overall experience good)
- The Family Practice (58% overall experience good)
- Witton Medical Centre (91% overall experience good)
How do patients rate Oakenhurst Medical Practice?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Oakenhurst Medical Practice as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Oakenhurst Medical Practice?
9,855 patients were registered in September 2026, down 3.3% on a year earlier.
What is Oakenhurst Medical Practice's CQC rating?
Good overall, published in November 2016.
How many GPs does Oakenhurst Medical Practice have?
4.3 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,292 patients per GP against 2,171 across England.
Are appointments at Oakenhurst Medical Practice face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oakenhurst Medical Practice's phone number?
01254 617101.