Dr RC Rautray's Practice, Blackburn: patient reviews and CQC rating
Dr RC Rautray's Practice is a GP practice in Blackburn with 9,152 registered patients (September 2026). In the 2026 GP Patient Survey, 54% of its patients described their overall experience as good, below the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 0.5 full-time-equivalent qualified GPs, or 18,551 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr RC Rautray's Practice
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 83%, below the England figure of 93%. Its weakest is the share who described their overall experience of the practice as good: 54%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 20th of the 20 practices in Blackburn with 50 or more responses. 39% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (63%). 133 patients answered the survey (response rate 15%).
| Survey question | Dr RC Rautray's Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 54% | 78% | 77% |
| Easy to contact by phone | 39% | 61% | 57% |
| Easy to contact via the website | 43% | 55% | 58% |
| Easy to contact via the NHS App | 41% | 57% | 54% |
| Reception team helpful | 64% | 86% | 85% |
| Last contact good | 58% | 74% | 73% |
| Wait for appointment about right | 51% | 70% | 69% |
| Listened to well | 75% | 88% | 87% |
| Treated with care and concern | 74% | 87% | 86% |
| Confidence and trust in the clinician | 83% | 93% | 93% |
| Needs met | 78% | 91% | 90% |
CQC's overall rating for Dr RC Rautray's Practice is Good, published in January 2017. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,152 patients were registered at Dr RC Rautray's Practice in September 2026, down 2.4% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 0.5 full-time-equivalent qualified GPs, there are 18,551 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 0.8 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.2 | 0.2 |
| August 2024 | 0.5 | 1.6 |
| August 2025 | 0.5 | 0.5 |
| August 2026 | 0.5 | 2.6 |
From June 2026 to August 2026 the practice recorded 3,123 appointments a month, or 341 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 45% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Dr RC Rautray's Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 341 | 471 | 510 |
| Face to face | 68% | 70% | 63% |
| Same day as booked | 45% | 42% | 45% |
| More than 28 days after booking | 12% | 6% | 5% |
| Did not attend | 10% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.7% against 1.0%) and diabetes (11.5% against 7.9%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), dementia (0.4% against 0.8%) and atrial fibrillation (1.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 37.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 75.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.4% | 15.2% |
| Depression | 18+ yrs | 13.2% | 14.3% |
| Diabetes | 17+ yrs | 11.5% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Cancer | All ages | 3.0% | 3.8% |
| COPD | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 51.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.8% | 74.9% |
Dr RC Rautray's Practice, Primrose Bank Medical Centre, Larkhill, Blackburn, BB1 5ER. Phone: 01254 672132.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Shifa Surgery | 0.5 km | 65% |
| Olive Medical Practice | 0.6 km | 63% |
| Little Harwood Health Centre | 0.9 km | 72% |
| Oakenhurst Medical Practice | 0.9 km | 84% |
| The Family Practice | 0.9 km | 58% |
- Blakewater Healthcare (70% overall experience good)
- Brownhill Surgery (75% overall experience good)
- Hollins Grove Surgery (90% overall experience good)
- Olive Medical Practice (63% overall experience good)
- Shifa Surgery (65% overall experience good)
How do patients rate Dr RC Rautray's Practice?
In the 2026 GP Patient Survey, 54% of patients described their overall experience of Dr RC Rautray's Practice as good, below the England figure of 77%. 39% found it easy to get through by phone.
How many patients are registered at Dr RC Rautray's Practice?
9,152 patients were registered in September 2026, down 2.4% on a year earlier.
What is Dr RC Rautray's Practice's CQC rating?
Good overall, published in January 2017.
How many GPs does Dr RC Rautray's Practice have?
0.5 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 18,551 patients per GP against 2,171 across England.
Are appointments at Dr RC Rautray's Practice face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr RC Rautray's Practice's phone number?
01254 672132.