Roman Road Health Centre, Blackburn: patient reviews and CQC rating
Roman Road Health Centre is a GP practice in Blackburn with 6,345 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 2.5 full-time-equivalent qualified GPs, or 2,531 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Roman Road Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 79%, above the England figure of 54%. Its result closest to England is the share who said they were treated with care and concern: 86%, against 86% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 2nd of the 20 practices in Blackburn with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (88%). 101 patients answered the survey (response rate 17%).
| Survey question | Roman Road Health Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 84% | 78% | 77% |
| Easy to contact by phone | 79% | 61% | 57% |
| Easy to contact via the website | 73% | 55% | 58% |
| Easy to contact via the NHS App | 79% | 57% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 87% | 74% | 73% |
| Wait for appointment about right | 84% | 70% | 69% |
| Listened to well | 95% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 59 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Roman Road Health Centre is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,345 patients were registered at Roman Road Health Centre in September 2026, up 3.1% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 2,531 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 2.0 nurses and 0.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 3.4 |
| August 2024 | 2.5 | 6.3 |
| August 2025 | 2.5 | 4.2 |
| August 2026 | 2.5 | 6.6 |
From June 2026 to August 2026 the practice recorded 4,271 appointments a month, or 673 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 59% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Roman Road Health Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 673 | 471 | 510 |
| Face to face | 71% | 70% | 63% |
| Same day as booked | 59% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (32.7% against 14.3%), serious mental illness (1.7% against 1.0%) and asthma (10.0% against 6.6%). It has a lower share for osteoporosis (0.3% against 1.2%), chronic kidney disease (1.6% against 4.6%) and cancer (2.2% against 3.8%). The practice's patients live in areas with an average deprivation score of 46.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.4 years for women and 75.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 32.7% | 14.3% |
| High blood pressure | All ages | 11.0% | 15.2% |
| Asthma | 6+ yrs | 10.0% | 6.6% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| COPD | All ages | 2.6% | 1.9% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Cancer | All ages | 2.2% | 3.8% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Chronic kidney disease | 18+ yrs | 1.6% | 4.6% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.1% | 74.9% |
Roman Road Health Centre, Off Fishmoor Drive, Blackburn, BB2 3UY. Phone: 01254 282777.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Georges Surgery | 1.1 km | 75% |
| Pringle Street Surgery | 1.5 km | 76% |
| The Cornerstone Practice | 1.8 km | 78% |
| William Hopwood Surgery | 2.1 km | 73% |
| Bentham Road Health Centre | 2.3 km | 73% |
- Audley Health Centre (65% overall experience good)
- Bentham Road Health Centre (73% overall experience good)
- Pringle Street Surgery (76% overall experience good)
- St Georges Surgery (75% overall experience good)
- The Cornerstone Practice (78% overall experience good)
- William Hopwood Surgery (73% overall experience good)
How do patients rate Roman Road Health Centre?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Roman Road Health Centre as good, against 77% across England. 79% found it easy to get through by phone.
How many patients are registered at Roman Road Health Centre?
6,345 patients were registered in September 2026, up 3.1% on a year earlier.
What is Roman Road Health Centre's CQC rating?
Good overall, published in January 2017.
How many GPs does Roman Road Health Centre have?
2.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,531 patients per GP against 2,171 across England.
Are appointments at Roman Road Health Centre face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Roman Road Health Centre's phone number?
01254 282777.