OHP-Reservoir Road Surgery, Birmingham: patient reviews and CQC rating
OHP-Reservoir Road Surgery is a GP practice in Birmingham with 13,170 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 6.4 full-time-equivalent qualified GPs, or 2,056 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about OHP-Reservoir Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 65%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 48%, against 58% across England. With 111 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 86th of the 171 practices in Birmingham with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (72%). 111 patients answered the survey (response rate 18%).
| Survey question | OHP-Reservoir Road Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 76% | 73% | 77% |
| Easy to contact by phone | 65% | 51% | 57% |
| Easy to contact via the website | 48% | 51% | 58% |
| Easy to contact via the NHS App | 48% | 51% | 54% |
| Reception team helpful | 85% | 81% | 85% |
| Last contact good | 71% | 68% | 73% |
| Wait for appointment about right | 74% | 68% | 69% |
| Listened to well | 86% | 84% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 83% of 315 responses rated the practice good or very good (England: 92%).
CQC's overall rating for OHP-Reservoir Road Surgery is Good, published in August 2018. One key question is rated differently: Responsive Requires Improvement.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
13,170 patients were registered at OHP-Reservoir Road Surgery in September 2026, down 4.4% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 6.4 full-time-equivalent qualified GPs, there are 2,056 patients per GP, close to the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 1.3 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.4 | 6.4 |
| August 2024 | 6.4 | 6.4 |
| August 2025 | 6.4 | 7.5 |
| August 2026 | 6.4 | 6.4 |
From June 2026 to August 2026 the practice recorded 6,178 appointments a month, or 469 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 48% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | OHP-Reservoir Road Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 469 | 532 | 510 |
| Face to face | 62% | 62% | 63% |
| Same day as booked | 48% | 50% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 8% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.7% against 1.0%). It has a lower share for osteoporosis (0.1% against 1.2%), chronic kidney disease (1.5% against 4.6%) and heart failure (0.5% against 1.1%). The practice's patients live in areas with an average deprivation score of 45.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.8 years for women and 73.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.6% | 14.3% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| High blood pressure | All ages | 9.0% | 15.2% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Chronic kidney disease | 18+ yrs | 1.5% | 4.6% |
| COPD | All ages | 1.3% | 1.9% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 52.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.1% | 74.9% |
OHP-Reservoir Road Surgery, 192 Reservoir Road, Erdington, Birmingham, B23 6DJ. Phone: 0121 465 2950. Website: www.reservoirroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Tudor Practice Stockland Green Limited | 0.0 km | 82% |
| Dr Roshan Khuroo | 0.0 km | 71% |
| The Dove Medical Practice | 1.3 km | 75% |
| OHP - Kingsbury Road Surgery | 1.6 km | 93% |
| LPS - Poplars Surgery | 1.8 km | 87% |
- Dr Asad Zaman (92% overall experience good)
- Dr Mehboob Bhatti (73% overall experience good)
- Dr Roshan Khuroo (71% overall experience good)
- LPS - Poplars Surgery (87% overall experience good)
- OHP - Kingsbury Road Surgery (93% overall experience good)
How do patients rate OHP-Reservoir Road Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of OHP-Reservoir Road Surgery as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at OHP-Reservoir Road Surgery?
13,170 patients were registered in September 2026, down 4.4% on a year earlier.
What is OHP-Reservoir Road Surgery's CQC rating?
Good overall, published in August 2018.
How many GPs does OHP-Reservoir Road Surgery have?
6.4 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,056 patients per GP against 2,171 across England.
Are appointments at OHP-Reservoir Road Surgery face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is OHP-Reservoir Road Surgery's phone number?
0121 465 2950.