LPS - Poplars Surgery, Birmingham: patient reviews and CQC rating
LPS - Poplars Surgery is a GP practice in Birmingham with 14,043 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 5.6 full-time-equivalent qualified GPs, or 2,496 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about LPS - Poplars Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 80%, above the England figure of 54%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 91%, against 93% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 23rd of the 171 practices in Birmingham with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (82%). 104 patients answered the survey (response rate 22%).
| Survey question | LPS - Poplars Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 87% | 73% | 77% |
| Easy to contact by phone | 59% | 51% | 57% |
| Easy to contact via the website | 80% | 51% | 58% |
| Easy to contact via the NHS App | 80% | 51% | 54% |
| Reception team helpful | 85% | 81% | 85% |
| Last contact good | 77% | 68% | 73% |
| Wait for appointment about right | 84% | 68% | 69% |
| Listened to well | 91% | 84% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 176 responses rated the practice good or very good (England: 92%).
CQC's overall rating for LPS - Poplars Surgery is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,043 patients were registered at LPS - Poplars Surgery in September 2026, down 2.6% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 2,496 patients per GP, more than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 4.5 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 3.1 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 3.1 | 3.1 |
| August 2026 | 5.6 | 5.6 |
From June 2026 to August 2026 the practice recorded 5,484 appointments a month, or 391 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 61% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
69% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | LPS - Poplars Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 391 | 532 | 510 |
| Face to face | 87% | 62% | 63% |
| Same day as booked | 61% | 50% | 45% |
| More than 28 days after booking | 4% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (2.6% against 0.8%), palliative or supportive care needs (1.2% against 0.6%) and serious mental illness (1.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 32.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.4 years for women and 75.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.3% | 14.3% |
| High blood pressure | All ages | 16.0% | 15.2% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Dementia | All ages | 2.6% | 0.8% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Palliative care | All ages | 1.2% | 0.6% |
| Heart failure | All ages | 1.1% | 1.1% |
| Learning disability | All ages | 0.9% | 0.6% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.6% | 74.9% |
LPS - Poplars Surgery, 17 Holly Lane, Erdington, Birmingham, B24 9JN. Phone: 0121 377 2133. Website: www.poplarssurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Mehboob Bhatti | 0.7 km | 73% |
| The Hawthorns Surgery | 1.2 km | 81% |
| OHP - Kingsbury Road Surgery | 1.5 km | 93% |
| Midlands Medical Partnership | 1.6 km | 79% |
| Tudor Practice Stockland Green Limited | 1.8 km | 82% |
- Dr Asad Zaman (92% overall experience good)
- Dr Mehboob Bhatti (73% overall experience good)
- Dr Roshan Khuroo (71% overall experience good)
- OHP - Kingsbury Road Surgery (93% overall experience good)
- OHP-Reservoir Road Surgery (76% overall experience good)
How do patients rate LPS - Poplars Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of LPS - Poplars Surgery as good, above the England figure of 77%. 59% found it easy to get through by phone.
How many patients are registered at LPS - Poplars Surgery?
14,043 patients were registered in September 2026, down 2.6% on a year earlier.
What is LPS - Poplars Surgery's CQC rating?
Good overall, published in December 2016.
How many GPs does LPS - Poplars Surgery have?
5.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,496 patients per GP against 2,171 across England.
Are appointments at LPS - Poplars Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is LPS - Poplars Surgery's phone number?
0121 377 2133.